Helpshift Status
Real-time status, uptime history and incident reports for Helpshift.
Operational
All systems are operational. No ongoing Helpshift outages.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalWeb Support Page Operational
Helpcenter(SDK) Operational
Language AI Operational
PowerBi Operational
AI Agent Copilot Analytics Operational
Text Template Operational
Predict Operational
Webhooks Operational
Real-time Operations (RTO) Operational
Bots Operational
End-User Flows Operational
Time Based Automation Operational
Inbound email processing Operational
Web Chat Operational
Helpshift APIs Operational
Sentiment Analysis Operational
Email delivery Operational
Salesforce Sync Operational
Channel Integrations Operational
User Presence Detection - RTO Operational
Pre-issue flow Operational
Mobile SDK Operational
Amazon Webservices datacenter #1 Operational
AI Reply Operational
Helpshift Dashboard Operational
Analytics Dashboard Operational
Quick Replies Operational
Audit Trail Operational
Auto Assignment Operational
CSV Reports Operational
End-User Presence Detection Operational
Cloudflare (Third-Party Dependency) Operational
Tiny URL Operational
Issue Messages Operational
Amazon Webservices datacenter #2 Operational
FAQ Operational
Smart Intents Operational
Issue Logs Operational
Management Portal Operational
Issues Analytics API Operational
Push Notifications Operational
Show Logs Operational
New Issue Automation Operational
Private Notes Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-22
Service disruption impacting Analytics data Resolved
2026-05-07
Service Outage Resolved
2026-05-05
Service Outage Resolved
Service Degradation Resolved
Service Degradation Resolved
2026-04-14
Service Disruption Resolved
2026-04-01
Helpshift Automations Service Disruption Resolved
2026-03-10
Degraded performance on Helpshift Dashboard Resolved
2026-02-17
Partial Degradation – Dashboard Analytics (Team Section) Resolved
2025-12-19
AI Reply Service Outage Resolved
2025-12-05
Helpshift Service Outage Resolved
Helpshift Service Outage Resolved
2025-11-27
Helpshift Service Outage Resolved
2025-11-06
Older Resolved/Rejected cases are visible in "All New Issues" view Resolved
2025-10-21
Dashboard Analytics — Partial Degradation Resolved
2025-10-20
Partial Degradation: Analytics Resolved
2025-10-18
Partial Degradation: Issue Auto-assignment (Delay) Resolved
2025-10-09
Service Degradation Resolved
2025-10-04
Dashboard Analytics is down Resolved
2025-09-16
Partial Outage Resolved
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