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Status checker

Is Helpshift down right now?

Live Helpshift status is shown below, checked every few minutes.

Is Helpshift down, or is it just you? This page tracks Helpshift status against its official status page and shows any Helpshift outage as it happens: current incidents, outage history and reports from other users.

Checked continuously from Helpshift's official status page.

Monitor 3,000 services and apps →

Is Helpshift down?

Helpshift is up

Get notified if it goes down

Pagerly monitors Helpshift continuously and reports the current state here.

Helpshift outage reports

Reports submitted by people using Helpshift, over the last 24 hours.

Having a problem with Helpshift?

Service health - last 24 hours

Live metrics load from Pagerly's Helpshift monitors.

Component status

  • APIOperational
  • Web / PortalOperational
  • AuthenticationOperational
  • Data & storageOperational

Uptime statistics

  • Last 7 days
  • Last 30 days
  • Last 90 days

Uptime figures load live from monitor history.

Pagerly vs. other monitoring tools

Knowing Helpshift is down is the easy part. What follows is the work.

One dashboard

Everything in a private monitor dashboard

Track Helpshift alongside every other dependency your team relies on - one view, no tab-hopping between a dozen provider status pages.

  • 3,000+ services monitored out of the box
  • Group monitors by the team that owns them
  • History kept per service, not just the last incident

Alerting

Page, call, SMS, email, Slack alert

Alerts reach whoever is on call through the channel that actually wakes them, and escalate when nobody acknowledges.

  • Route Helpshift outages straight to the owning rotation
  • Escalate by phone or SMS when Slack goes unread
  • Open an incident automatically instead of by hand

Status pages

Connect with your status page

Feed Helpshift state straight into your own Pagerly status page, so customers hear it from you first rather than finding out on their own.

  • Show upstream dependencies on your public page
  • Custom domain, your branding
  • Subscribers notified the moment state changes

Pricing

Monitor Helpshift for $15 a month, flat

One flat price for your status page, uptime monitors and 3,000+ vendor monitors - not per seat, not per team. Pay yearly and it is $12 a month.

  • Pro

    Flat price

    $15per month

    or $12 a month billed annually

    Your status page, uptime monitors and every vendor you depend on - Helpshift included - for one flat price.

    • Monitor Helpshift and 3,000+ other vendor services
    • Public status page on your own domain
    • Uptime monitoring for your own sites and endpoints
    • Outage alerts in Slack, Teams or Discord the moment a dependency degrades
    • Incidents opened automatically when a monitor goes down
    Get started

  • Phone paging

    Optional add-on

    $4per responder / month

    Get a phone call the moment Helpshift or your own site goes down - not just a message in a channel you might not be watching.

    • Call, SMS and email until someone acknowledges
    • Escalation policies: L1 to L2 to L3
    • Charged only for the people who should be woken up
    See how paging works

30-day free trial, no credit card needed.See the full plan → Running on-call rotations too? Those are priced per team, from $19 a month.

Frequently asked questions

Is Helpshift down right now?

This page tracks Helpshift in real time using Pagerly's monitors. If Helpshift is having an outage or degraded performance, the current status above reflects it along with affected components.

How do I get notified when Helpshift goes down?

Add Pagerly to Slack and subscribe to Helpshift. You'll get an alert in your channel the moment an outage is detected - and on-call engineers can be paged by phone, SMS or email.

Can Helpshift incidents create alerts for my on-call team automatically?

Yes. Connect the Helpshift monitor to a Pagerly team and outages open incidents automatically, paging whoever is on rotation.

How much does Pagerly cost?

Status pages, uptime monitoring and vendor monitoring - Helpshift included - are one flat plan: Pro at $15 a month, or $12 a month billed annually. It covers a public status page on your own domain, uptime monitors for your own sites and endpoints, and 3,000+ vendor monitors with outage alerts in Slack, Teams or Discord. Phone paging - call, SMS and email escalation - is an optional add-on at $4 per responder per month, charged only for the people who should be woken up. On-call rotations are a separate product priced per team, from $19 a month. Every plan starts with a 30-day free trial and no credit card.

Put your on-call where your team already is.

Install in two minutes. Import your existing schedule. Page someone tonight.

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