Helpshift Status

Real-time status, uptime history and incident reports for Helpshift.

Operational

All systems are operational. No ongoing Helpshift outages.

Service Health — Last 24 Hours

24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data

Component Status

All systems operational
Web Support Page Operational
Helpcenter(SDK) Operational
Language AI Operational
PowerBi Operational
AI Agent Copilot Analytics Operational
Text Template Operational
Predict Operational
Webhooks Operational
Real-time Operations (RTO) Operational
Bots Operational
End-User Flows Operational
Time Based Automation Operational
Inbound email processing Operational
Web Chat Operational
Helpshift APIs Operational
Sentiment Analysis Operational
Email delivery Operational
Salesforce Sync Operational
Channel Integrations Operational
User Presence Detection - RTO Operational
Pre-issue flow Operational
Mobile SDK Operational
Amazon Webservices datacenter #1 Operational
AI Reply Operational
Helpshift Dashboard Operational
Analytics Dashboard Operational
Quick Replies Operational
Audit Trail Operational
Auto Assignment Operational
CSV Reports Operational
End-User Presence Detection Operational
Cloudflare (Third-Party Dependency) Operational
Tiny URL Operational
Issue Messages Operational
Amazon Webservices datacenter #2 Operational
FAQ Operational
Smart Intents Operational
Issue Logs Operational
Management Portal Operational
Issues Analytics API Operational
Push Notifications Operational
Show Logs Operational
New Issue Automation Operational
Private Notes Operational

Uptime Statistics

100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked

Recent Incidents & Outages

View official page
2026-05-22
Service disruption impacting Analytics data Resolved
Analytics Dashboard Issues Analytics API
2026-05-07
Service Outage Resolved
Mobile SDK Web Chat Issues Analytics API Helpshift APIs Pre-issue flow Helpshift Dashboard
2026-05-05
Service Outage Resolved
Mobile SDK Web Chat Issues Analytics API Helpshift APIs Pre-issue flow Helpshift Dashboard
Service Degradation Resolved
Mobile SDK Web Chat Issues Analytics API Helpshift APIs Pre-issue flow Helpshift Dashboard
Service Degradation Resolved
Helpshift Dashboard
2026-04-14
Service Disruption Resolved
Helpshift Dashboard
2026-04-01
Helpshift Automations Service Disruption Resolved
Time Based Automation New Issue Automation
2026-03-10
Degraded performance on Helpshift Dashboard Resolved
Time Based Automation Bots New Issue Automation Helpshift Dashboard
2026-02-17
Partial Degradation – Dashboard Analytics (Team Section) Resolved
Analytics Dashboard
2025-12-19
AI Reply Service Outage Resolved
AI Reply
2025-12-05
Helpshift Service Outage Resolved
Cloudflare (Third-Party Dependency)
Helpshift Service Outage Resolved
Web Chat Time Based Automation Bots Auto Assignment New Issue Automation Helpshift Dashboard
2025-11-27
Helpshift Service Outage Resolved
Web Chat Helpshift Dashboard End-User Flows
2025-11-06
Older Resolved/Rejected cases are visible in "All New Issues" view Resolved
Helpshift Dashboard
2025-10-21
Dashboard Analytics — Partial Degradation Resolved
Analytics Dashboard
2025-10-20
Partial Degradation: Analytics Resolved
Analytics Dashboard Issues Analytics API PowerBi AI Agent Copilot Analytics
2025-10-18
Partial Degradation: Issue Auto-assignment (Delay) Resolved
Auto Assignment
2025-10-09
Service Degradation Resolved
Webhooks Bots New Issue Automation End-User Presence Detection
2025-10-04
Dashboard Analytics is down Resolved
Analytics Dashboard
2025-09-16
Partial Outage Resolved
Web Chat Web Support Page Webhooks Issues Analytics API Helpshift APIs Time Based Automation Bots Channel Integrations PowerBi Pre-issue flow Private Notes New Issue Automation FAQ End-User Presence Detection Issue Messages End-User Flows

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