HelpScout Status
Real-time status, uptime history and incident reports for HelpScout.
Operational
All systems are operational. No ongoing HelpScout outages.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalInbox API Operational
Docs Sites Operational
Mobile Apps Operational
Email Processing Operational
AI Assist Operational
AI Answers Operational
AI Drafts Operational
Docs API Operational
Public APIs Operational
Marketing Site Operational
AI Services Operational
Beacon Operational
Web App Operational
Mailbox counts, folders, reports, search results Operational
AI Summarize Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-07
Inbound Email Delay and Sluggish Behavior Across Help Scout Resolved
2026-05-06
Docs and AI Answers Issues Resolved
2026-04-27
Connection Issues Resolved
2026-04-21
AI Feature Issue Resolved
2026-04-20
Connection Issues Resolved
2026-04-14
AI Drafts: Intermittent issues generating AI Drafts Resolved
2026-04-13
Reporting Views Displaying Inconsistent Metrics Resolved
2026-04-08
Inbound Email Issues Resolved
2026-03-25
Outbound Email and Draft Creation Issues Resolved
2026-03-21
Folder and View Issues Resolved
2026-03-20
Docs Errors Resolved
2026-03-19
Drafts Not Loading Properly Resolved
2026-03-12
Closed Folder Issues Resolved
2026-03-11
Sidebar Apps loading intermittently Resolved
Sidebar Apps not loading Resolved
2026-03-06
Connections Issues Resolved
2026-03-02
Connections Issues Resolved
2026-02-26
Connections Issues Resolved
Connections Issues Resolved
2026-02-19
Inboxes Not Currently Loading For Some Users Resolved
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DownDetector | IsItDownRightNow | StatusPage.io |
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