Status checker
HelpScout Status
Real-time status, uptime history and incident reports for HelpScout.
Checked continuously from HelpScout's official status page.
Pagerly monitors HelpScout continuously and reports the current state here.
HelpScout outage reports
Reports submitted by people using HelpScout, over the last 24 hours.
Having a problem with HelpScout?
Service health - last 24 hours
Live metrics load from Pagerly's HelpScout monitors.
Component status
- APIOperational
- Web / PortalOperational
- AuthenticationOperational
- Data & storageOperational
Uptime statistics
- Last 7 days
- Last 30 days
- Last 90 days
Uptime figures load live from monitor history.
Recent incidents and outages
Incidents published on the provider's own status page, most recent first.
| Incident | Started | State |
|---|
Pagerly vs. other monitoring tools
Knowing HelpScout is down is the easy part. What follows is the work.
One dashboard
Everything in a private monitor dashboard
Track HelpScout alongside every other dependency your team relies on - one view, no tab-hopping between a dozen provider status pages.
- 3,000+ services monitored out of the box
- Group monitors by the team that owns them
- History kept per service, not just the last incident
Alerting
Page, call, SMS, email, Slack alert
Alerts reach whoever is on call through the channel that actually wakes them, and escalate when nobody acknowledges.
- Route HelpScout outages straight to the owning rotation
- Escalate by phone or SMS when Slack goes unread
- Open an incident automatically instead of by hand
Status pages
Connect with your status page
Feed HelpScout state straight into your own Pagerly status page, so customers hear it from you first rather than finding out on their own.
- Show upstream dependencies on your public page
- Custom domain, your branding
- Subscribers notified the moment state changes
👀 Users monitoring this service also track these
Frequently asked questions
Is HelpScout down right now?
This page tracks HelpScout in real time using Pagerly's monitors. If HelpScout is having an outage or degraded performance, the current status above reflects it along with affected components.
How do I get notified when HelpScout goes down?
Add Pagerly to Slack and subscribe to HelpScout. You'll get an alert in your channel the moment an outage is detected - and on-call engineers can be paged by phone, SMS or email.
Can HelpScout incidents create alerts for my on-call team automatically?
Yes. Connect the HelpScout monitor to a Pagerly team and outages open incidents automatically, paging whoever is on rotation.
Put your on-call where your team already is.
Install in two minutes. Import your existing schedule. Page someone tonight.