Support

FAQ

Everything you need to know about the product and billing.
Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
What data is stored with Pagerly?
Pagerly only stores authentication keys : Oauth , API keys for the integration
Do Pagerly store any Information from the Integrations ?
No , Pagerly doesn't store any information from integrations setup like Jira, Pagerduty. Instead Pagerly computes this information runtime and present to the customer.
Who can access/manage API Keys and Oauth
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
I want to setup rotations without Pagerduty, Opsgenie?
You can use pagerly rotations to create your own rotations.
What is Refund Policy?
We charge you for access to the product in monthly and yearly plans. Due to the nature of our product, we currently do not offer refunds, either partial or in full. You can easily cancel your subscription at any time you like. We will no longer charge you anything once you cancel your subscription. We may change our pricing, pricing policies, features and access restrictions at any time.