Workflow
Incident Management in Slack
A Slack incident bot that opens an incident channel, assigns an incident commander, updates stakeholders and drafts the postmortem. Per-team pricing.
Run every incident from Slack: a dedicated channel, the right responders, roles, tasks and stakeholder updates. Unlimited users and unlimited incidents, billed per team from $19 per month.
- 40%Reduction in response time
- 100%Of your team collaborating on tickets
- 30%Time to Write RCA Reduced
What the Slack incident bot does
From the first alert to the postmortem, without leaving Slack.
Kick off incident response in seconds
Declare an incident from Slack and Pagerly gathers the context, the responders and the links your team needs in one channel.
Zoom link, Jira ticket and dashboards created for you
Pagerly generates the meeting link, creates the ticket and pins the dashboards in the incident channel automatically.
Assign roles and an incident commander
Give responders roles and name an incident commander who can run the whole incident from Slack.
Keep stakeholders updated
Generate a current status of the incident, with business impact and estimated time to resolution, and send it to stakeholders.
Postmortem and timeline drafted by Pagerly AI
Pagerly AI drafts the RCA document and timeline from the incident channel, Zoom and Jira, so nobody writes it from memory.
Per-team pricing from $19 per month
Billed per team, not per seat, with unlimited incidents and unlimited users. Need a customised incident bot? The Enterprise plan covers it.
Channels created from Jira, Opsgenie and PagerDuty
Open a dedicated channel for each ticket or incident with all the details, using your own rules, and update the ticket from the channel.
Create incidents, tickets and bugs from Slack
Turn any Slack message into an incident, a Jira ticket or a bug report.
Pagerly is an incident management bot for Slack. Declare an incident from any message and Pagerly opens a dedicated channel, pulls in the right responders, adds a meeting link, ticket and dashboards, and keeps stakeholders updated until the postmortem is written. Unlimited users and unlimited incidents, billed per team.
Slack incident management, step by step
1. Declare
Anyone can declare an incident from Slack, or an alert from Jira, Opsgenie, PagerDuty or your monitoring opens it automatically.
2. Assemble
Pagerly creates the incident channel, invites the responders, pages whoever is on call if paging is enabled, and posts the meeting link, ticket and dashboards.
3. Coordinate
The incident commander assigns roles and tasks, updates severity and status, and sends stakeholder updates, all from the channel.
4. Learn
When the incident is resolved, Pagerly AI drafts the timeline and postmortem from everything that happened in the channel.
Slack incident management FAQ
What is a Slack incident bot?
A Slack app that runs the incident process inside Slack: declaring the incident, creating a channel, paging responders, assigning roles, posting updates and recording the timeline.
Which Slack apps are used for incident management?
Common choices include Pagerly, incident.io, Rootly and FireHydrant. Pagerly combines the incident bot with on-call rotations and paging, billed per team. See how it compares on our alternatives page.
Can Pagerly page the on-call engineer when an incident starts?
Yes. With on-call paging enabled, the current on-call is paged by phone, SMS, email and app, with escalation if nobody acknowledges.
Does it work with Microsoft Teams?
Yes. Pagerly runs incidents in Slack and Microsoft Teams.
Put your on-call where your team already is.
Install in two minutes. Import your existing schedule. Page someone tonight.