Opsgenie vs PagerDuty (2026): Pricing, Features and the Shutdown
Opsgenie vs PagerDuty in 2026: plans and per-user prices side by side, what each does well, and what the Opsgenie end of support on 5 April 2027 means for the choice.
Opsgenie vs PagerDuty used to be a straight feature-and-price comparison between the two best known on-call tools. In 2026 it is a different question, because only one of them is still for sale. Atlassian stopped selling Opsgenie on 4 June 2025 and ends support on 5 April 2027. So most people comparing the two today are either existing Opsgenie customers deciding where to go, or teams checking whether PagerDuty is still the default choice.
This guide covers both: how Opsgenie and PagerDuty compare on price and features, what the Opsgenie shutdown changes, and when a third option makes more sense than either.
Opsgenie vs PagerDuty at a glance
| Opsgenie | PagerDuty | |
|---|---|---|
| Status | End of sale 4 June 2025, end of support 5 April 2027 | Actively sold and developed |
| Free plan | Up to 5 users (existing customers only) | Up to 5 users, 1 schedule, 1 escalation policy |
| Main paid plans | Essentials $9.45, Standard $19.95, Enterprise $31.90 per user / month (annual) | Professional $21 per user / month (annual), $25 monthly; Reliability Platform bundles from $2,800 a year |
| Pricing model | Per user | Per user (Professional) or seat bundles (Reliability Platform) |
| Where it is heading | Folded into Jira Service Management and Compass | Adding AI, automation and incident workflows |
| Best fit | Existing Atlassian shops, until 2027 | Larger engineering orgs that want one enterprise platform |
Prices are list prices as published by Atlassian and PagerDuty. For the detail behind each number see our Opsgenie pricing and PagerDuty pricing breakdowns.
The Opsgenie shutdown changes the question
Atlassian announced the end of Opsgenie on 4 March 2025. The timeline that matters:
- 4 June 2025: end of sale. New customers cannot buy Opsgenie.
- Until 5 April 2027: existing customers keep using it and can renew if the new term ends before that date.
- 5 April 2027: end of support. Access is switched off and data that has not been migrated is deleted.
Atlassian's suggested destinations are Jira Service Management, which now includes Opsgenie's alerting, on-call and incident features, and Compass. So if you are on Opsgenie today, the real comparison is not Opsgenie vs PagerDuty. It is Jira Service Management vs PagerDuty vs something lighter, and you have until April 2027 to make the move.
Pricing compared for a real team
Both tools charge per user, so the bill grows with every engineer on the rota and often with people who only need to see the schedule. Here is what list prices come to on annual billing:
| Users on the plan | Opsgenie Standard ($19.95) | PagerDuty Professional ($21) | Pagerly Starter + paging |
|---|---|---|---|
| 10 | $199.50 / month | $210 / month | $79 / month |
| 20 | $399 / month | $420 / month | $119 / month |
| 30 | $598.50 / month | $630 / month | $159 / month |
The Pagerly column assumes every user can be paged: $39 per team per month for Starter, plus $4 per responder for the paging add-on. Anyone who only needs to see the schedule costs nothing.
On PagerDuty, the free plan stops being enough as soon as you need a second schedule or a sixth person on the rota. On Opsgenie, the question is moot for new teams because it cannot be bought.
Features compared
On-call scheduling and escalation
This is where the two were closest. Both support layered rotations, overrides, follow-the-sun schedules and multi-level escalation policies with timeouts. Opsgenie's schedule editor was popular with smaller teams for being quick to set up; PagerDuty's is more powerful and more complex. If your rotations are simple weekly hand-offs, either was more than enough.
Alerting and integrations
Both ingest alerts from the usual monitoring tools (Datadog, Prometheus and Alertmanager, CloudWatch, Grafana, Sentry and so on) and both offer deduplication, routing rules and alert enrichment. PagerDuty's catalogue is larger and its event orchestration is more advanced. Opsgenie's deep tie-in was the Atlassian stack: Jira, Statuspage and Confluence.
Slack
Both post alerts into Slack and let responders acknowledge and resolve from there. Neither treats Slack as the place where on-call lives: schedules, escalation policies and most settings are managed in a separate web app. Neither keeps a Slack user group like @oncall-backend in sync with the rotation out of the box, which is the most requested missing piece in most teams. Our guide to syncing Opsgenie schedules into Slack user groups covers the workaround.
Incident management and AI
PagerDuty has invested heavily here: incident workflows, status pages, automation and AI features are sold as part of the Reliability Platform bundles. Opsgenie had solid incident basics, and that work now continues inside Jira Service Management rather than in Opsgenie itself.
Which should you choose?
You are on Opsgenie today
- Move to Jira Service Management if your service desk already runs on it and your responders are JSM agents anyway. See Opsgenie vs Jira Service Management.
- Move to PagerDuty if you are a larger organisation that wants a single enterprise incident platform and is happy to pay per user for it.
- Move to a Slack-native tool if your team lives in Slack, most engineers are not service desk agents, and per-user pricing would put everyone on a paid seat.
Whichever you pick, start early. Schedules are the easy part; alert routing, escalation rules and integrations are what make migrations take longer than planned. Our Opsgenie migration guide walks through the order that keeps on-call working throughout.
You are choosing from scratch
Opsgenie is not an option. PagerDuty is the safe enterprise default. For a team of 5 to 50 engineers that works in Slack, a Slack-native tool usually costs a fraction of the price and needs far less setup. We wrote up what that looks like in Slack on-call for small teams.
Where Pagerly fits
Pagerly runs on-call inside Slack and Microsoft Teams and is priced per team, not per user.
- Import from Opsgenie or sync from PagerDuty. Bring Opsgenie schedules and escalation policies across in one step, or keep paging from PagerDuty and sync its schedules into Slack user groups (Starter, $39 per team per month).
- Paging when you need it. The paging add-on is $4 per responder per month: call, SMS and email until someone acknowledges, L1 to L2 to L3 escalation, incidents from AWS, Datadog, Sentry and 40+ tools, and delivery that does not depend on Slack being up.
- Slack user groups that follow the rotation.
@oncallalways reaches whoever is on call, and the channel topic shows the name.
There is a 10-day free trial and adding Pagerly to Slack needs no credit card. Start at migrate from Opsgenie, or compare in detail on Pagerly vs Opsgenie and Pagerly vs PagerDuty.
FAQ
Is Opsgenie cheaper than PagerDuty?
On list price, slightly: Opsgenie Standard is $19.95 per user per month on annual billing, PagerDuty Professional is $21. But new customers cannot buy Opsgenie, and existing customers lose it on 5 April 2027, so the price difference no longer decides anything.
Can I still sign up for Opsgenie?
No. Sales ended on 4 June 2025. Existing customers can keep using it, and renew only if the new term ends before 5 April 2027.
Does PagerDuty have a free plan?
Yes, for up to 5 users with 1 on-call schedule and 1 escalation policy, plus a small monthly allowance of SMS and phone notifications. A second schedule or a sixth user means a paid plan.
What is the best alternative to both?
It depends on where your team works. Atlassian-heavy service desks fit Jira Service Management. Enterprise SRE organisations fit PagerDuty. Teams that run everything in Slack usually get the most from a Slack-native on-call tool priced per team.