AI overview
Opsgenie is being retired - no new sales since June 2025, support ends 5 April 2027 and data is deleted after that. Pagerly imports your Opsgenie schedules and escalation policies in one click and runs on-call, paging and incidents inside Slack, billed per team instead of per user. If you want off Opsgenie without taking on Jira Service Management, this is the shortest path.
At a glance
| Pagerly | Opsgenie | |
|---|---|---|
| Status | Actively developed | Retired - support ends 5 April 2027 |
| Where your team works | Inside Slack and Microsoft Teams | Separate web console and mobile app |
| Pricing model | Per team, unlimited users | Per user, per month |
| Typical cost, 30 engineers | $39 + $120 paging = $159 / month | About $570 / month on Standard |
| Migration path | Import Opsgenie schedules, live the same day | Atlassian points you to Jira Service Management |
| Setup time | Minutes | Hours to days |
Feature comparison
| Capability | Pagerly | Opsgenie |
|---|---|---|
| On-call scheduling | ||
| Rotations and escalation policies | Yes | Yes |
| Import existing Opsgenie schedules | Yes | n/a |
| Slack @oncall user group kept in sync automaticallyOpsgenie posts to Slack but does not update a user group as shifts change | Yes | No |
| Overrides and shift swaps from Slack | Yes | Partial |
| Channel topic shows who is on call | Yes | No |
| Alerting and paging | ||
| Phone, SMS and push paging | Yes | Yes |
| Paging that works when Slack is down | Yes | Yes |
| Datadog, Grafana, Sentry, AWS and 50+ alert sources | Yes | Yes |
| AI alert triage before paging | Yes | No |
| Incident response | ||
| Incident channels, roles and timeline in SlackOpsgenie incident management is a paid add-on and lives in its own console | Yes | Partial |
| AI SRE agent that investigates and proposes a fix | Yes | No |
| AI-written post-mortems | Yes | No |
| Public status page | Yes | Via Statuspage, separate product |
| Platform | ||
| Jira, Linear and Asana ticket sync | Yes | Jira only |
| REST API, MCP server and Terraform | Yes | REST API |
| Long-term roadmap | Yes | No |
Pricing
Pagerly
Per team, unlimited users
| Basic | $19 / team / month |
|---|---|
| Starter | $39 / team / month |
| Phone & SMS paging | $4 / user / month, optional |
| Enterprise | Custom |
Opsgenie
Per user
| Essentials | ~$9 / user / monthNo longer sold to new customers |
|---|---|
| Standard | ~$19 / user / monthNo longer sold to new customers |
| Enterprise | ~$29 / user / monthNo longer sold to new customers |
| After April 2027 | Jira Service ManagementSeparate per-agent pricing |
Published list prices, approximate. Verify on the vendor's site.
Cost calculator
Savings calculator
What would Opsgenie cost your team?
Opsgenie lists at about $19/user/month, per seat. Pagerly is $39 per team plus $4 per user for paging - same workflows, inside Slack.
That's not a discount - that's how much extra teams pay for the same workflows. Pagerly's side uses published pricing: $39 per team per month on Starter, plus $4 per user per month for paging by call. Opsgenie Standard listed at about $19 per user per month before Atlassian stopped selling it; Jira Service Management Premium, the path Atlassian recommends, is in the same range. Pagerly's side uses Starter at $39 per team plus $4 per user for phone paging.
Why Opsgenie users need an alternative now
Opsgenie is in wind-down. Atlassian stopped selling it on 4 June 2025, ends support on 5 April 2027, and deletes Opsgenie data after that date. The official destination is Jira Service Management or Compass, and Atlassian’s own guidance puts that migration at four to sixteen weeks depending on how many integrations and rotations you run.
That leaves most engineering teams with a choice they did not ask for: take on an ITSM platform to keep a pager, or move to a tool built for the job. The deadline is real, so picking a destination early is what keeps the cutover calm.
What teams hit when leaving Opsgenie
- A hard deadline. Support ends 5 April 2027 and data is removed afterwards. Waiting is not a strategy.
- The official path adds weight. Jira Service Management is a service desk. Queues, request types and SLAs are useful for IT teams and overhead for an SRE rotation.
- Rebuilding schedules by hand. Recreating rotations, overrides and escalation policies manually is slow and where mistakes creep in.
- Slack user groups stay manual. Opsgenie can post to Slack, but it will not keep
@oncallpointed at the current responder. Someone still edits the group every handover. - Per-user pricing follows you. Most destinations keep charging per seat, so the bill grows every time an engineer joins the rotation.
How to migrate from Opsgenie to Pagerly
- Add Pagerly to Slack. One OAuth click; no console to set up.
- Import your Opsgenie schedules. Pagerly reads your rotations and escalation policies and creates the matching teams. You get the same on-call order you have today.
- Point your alert sources at Pagerly. Datadog, Grafana, Sentry, CloudWatch and the rest connect through webhooks or native integrations. Do them one at a time if you want an overlap period.
- Turn on paging. Phone, SMS and push paging is a per-user add-on; enable it for the people who carry the pager.
- Switch Opsgenie off. Once alerts flow through Pagerly and the
@oncallgroup updates itself, there is nothing left for Opsgenie to do.
Most teams finish in under an hour. Because the workflow then lives in Slack, there is no new dashboard for responders to learn.
When Opsgenie, or Jira Service Management, is the better choice
Be honest about the fit:
- You already run Jira Service Management for IT and want on-call inside the same service desk, with request queues and SLAs attached. Atlassian’s migration is the natural move.
- You need Atlassian-wide audit and compliance controls on the pager itself, managed by the same admins as Jira and Confluence.
- Your responders do not live in Slack or Teams. Pagerly’s advantage is running the whole workflow in chat; if your team works out of email and a console, that advantage shrinks.
For a Slack-first engineering team that wants to keep paging simple, none of those apply, and Pagerly is the lower-risk landing.
Which should you choose?
| If you are… | Choose |
|---|---|
| A Slack-first team leaving Opsgenie | Pagerly - import schedules, live today |
| Trying to avoid an ITSM project | Pagerly - no service desk to configure |
| Already standardised on Jira Service Management for IT | Jira Service Management |
| Growing headcount and tired of per-seat bills | Pagerly - $19 per team, unlimited users |
| Running incidents, not just alerts | Pagerly - incident channels, roles and AI post-mortems in Slack |
Frequently asked questions
When does Opsgenie shut down?
Atlassian stopped selling Opsgenie to new customers on 4 June 2025 and ends support on 5 April 2027. Opsgenie data is deleted after that date, so existing customers need to have migrated before then.
Is Pagerly a good Opsgenie replacement?
Yes. Pagerly imports Opsgenie schedules and escalation policies, pages by phone, SMS and push, and runs on-call and incidents inside Slack. It is the shortest path for teams that do not want to adopt Jira Service Management.
Do I have to rebuild my schedules?
No. Pagerly imports your existing Opsgenie rotations and escalation policies in one click. You review them in Slack and go live.
How long does the migration take?
Most teams install, import and go live in under an hour. A larger estate with many integrations is usually a day or two, against the four to sixteen weeks Atlassian quotes for a Jira Service Management migration.
Can I run both tools during the switch?
Yes. Run Pagerly alongside Opsgenie for a week or two, point your alert sources at Pagerly one at a time, then switch Opsgenie off.
Does Pagerly charge per user?
No. Plans are flat per team - $19 per month on Basic, $39 on Starter - with unlimited users and incidents. Phone and SMS paging is an optional $4 per user per month.
Is Pagerly cheaper than the Jira Service Management path?
For most engineering teams, yes. Jira Service Management charges per agent and brings ITSM structure that on-call teams rarely need. A 30-engineer team pays about $159 per month on Pagerly for on-call with paging for everyone.
Updated 16 October 2026