UserZoom Status
Real-time status, uptime history and incident reports for UserZoom.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalUserZoom Surveys iOS App Operational
Moderated in session experience Operational
Firefox extension Operational
Study Recruitment by UserZoom Operational
Collect Operational
UserZoom HelpCenter Operational
Study recruitment by Recruit Your Own Operational
ResearchOps (session calendar) Operational
Google Chrome extension Operational
Login Operational
Transcripts Operational
UserZoom Live Android App Operational
Emails & Notifications Operational
UserZoom Live iOS App Operational
UserZoom Academy Operational
Study Builder Operational
Participant Experience Operational
Recruit Operational
UserZoom Surveys Android App Operational
User Management Operational
Selecting a time to participate Operational
Support & Education Operational
Joining a session Operational
Analysis & Results Operational
Manage Operational
Templates Operational
Unmoderated research methods Operational
Video Player Operational
Data Exports Operational
Ratios & Responses Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-04-22
Userzoom down Resolved
2026-02-02
Studies with Video Questions are causing upload errors Resolved
2026-01-15
Downloading/Sharing Clips currently not working for users in the US Resolved
2026-01-14
Unable to log into UserZoom Resolved
2025-12-10
Unable to log into UserZoom Resolved
2025-12-01
Connectivity issues in Europe Resolved
2025-11-05
Data exports failing for generate in the North America region Resolved
2025-10-20
UserZoom Moderated Down Resolved
2025-07-01
Issues starting Moderated sessions in some accounts in North America Resolved
2025-04-24
Issue with Text Display: Button Labels and Input Fields Not Showing Correctly. Resolved
2025-01-22
IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel Resolved
2024-12-16
Problems loading the Results page in EU-based accounts Resolved
2024-10-28
UserZoom Moderated - Android participant's audio missing during Mobile Moderated Sessions Resolved
2024-10-24
Age Criteria not working correctly for some studies Resolved
2024-09-13
We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work Resolved
2024-09-03
Unable to embed images into a question Resolved
2024-05-15
Issues accessing studies and results for studies in EU region Resolved
2024-02-23
US Region - Issues loading the results for some studies Resolved
2024-02-12
Issues accessing the platform and taking studies Resolved
2023-12-08
Unable to log into UserZoom Manager Resolved
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DownDetector | IsItDownRightNow | StatusPage.io |
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| Free tier | Limited |
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