DrFirst Status
Real-time status, uptime history and incident reports for DrFirst.
Disruption Detected
One or more components are experiencing issues on DrFirst.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
Some issues detectedPharmacy - Eligibility/Benefits Verification Operational
Canada Operational
PDMP Operational
SmartScan (Canada) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Electronic Prior Authorization (ePA) Operational
Total Benefits (Provider Solutions) Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Medical - Prior Auth Requirements(PAR) Operational
SmartAllergy Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
Medication History (MedHx) Canada Operational
DrFirst US Support Services Operational
iPrescribe Live Messaging/Chat Operational
DrFirst US Help Center Operational
Medical - Batch Eligibility Operational
SmartSig Operational
iPrescribe Callback Support Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
Medical - PA Status Dashboard Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
EPCS IDP (Experian/ID.me) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
DrFirst US Strategic & Premier Phone Support Operational
Medical - Prior Auth Submission(PAS) Operational
InfinID Operational
Population Risk Management (PRM) Operational
SmartDrug Operational
Pharmacy Network - Prescribing Outage
System Migrations (SmartProcessor) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
Backline Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
Pharmacy Network - Medication History (US) Operational
SmartSig (Canada) Operational
Price Transparency (mBc) Operational
Third-Party Vendor Services Outage
Medical - Patient Financial Responsibility(PFR) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
SmartScan Operational
Medication History (MedHx) Operational
DrFirst Universal Login (IDaaS) Operational
E-Prescribing Desktop (Rcopia) Operational
Huddle Operational
Pharmacy - Pharmacy Prior Authorization Operational
SmartSuite Operational
Electronic Prior Authorization (Myndshft) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
SmartPharmacy Operational
3rd Party Service: Drug Information System (BC) Operational
iPrescribe Help Center Operational
e-Prescribing (Canada) Operational
E-Prescribing Mobile (iPrescribe) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
SmartSwitch Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
Prescription Renewals (SmartRenewal) Operational
Uptime Statistics
0.00%
Last 30 days
0.00%
Last 90 days
0.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-21
iPrescribe Provider Login Issues Impacting a Subset of Android Users Ongoing
2026-05-19
PDMP Third-Party Incident for Washington Resolved
2026-05-18
Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing Ongoing
2026-05-13
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) Resolved
2026-05-12
Elevated Script Failure Rates - Third-Party Network Delay Resolved
2026-05-08
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Resolved
2026-05-07
Degraded Performance – US Live Messaging / Chat Resolved
2026-05-06
CA CURES Connectivity Issue — PDMP Transactions Impacted Resolved
2026-05-05
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) Resolved
2026-05-04
Third-Party Connectivity Issue – ePrescribing Impacted Resolved
2026-05-01
Retail & Portal Practice User Login Disruption Resolved
2026-04-27
Intermittent Performance Issues with Prescription Routing (Gadget) Resolved
2026-04-16
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 ) Resolved
2026-04-13
Prescription Processing Delays — Third Party Vendor Performance Degradation Resolved
2026-03-27
Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia) Resolved
2026-03-19
3rd Party Pharmacy Network - Prescribing Issue Resolved
2026-02-25
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) Resolved
2026-02-23
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) Resolved
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Resolved
2026-02-10
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) Resolved
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