All systems are operational. No ongoing DrFirst outages.

Affected Components

No affected components

All Components

Pharmacy - Eligibility/Benefits Verification - ✔️
Canada - ✔️
PDMP - ✔️
SmartScan (Canada) - ✔️
Medical - Eligibility/Benefits Verification(BV) - ✔️
Electronic Prior Authorization (ePA) - ✔️
Total Benefits (Provider Solutions) - ✔️
Pharmacy - Realtime Pharmacy Benefits(RTPB) - ✔️
Medical - Prior Auth Requirements(PAR) - ✔️
SmartAllergy - ✔️
E-Prescribing Desktop Region 2 (Rcopia) - ✔️
Medication History (MedHx) Canada - ✔️
Support Services - ✔️
Phone Support - ✔️
Medical - Batch Eligibility - ✔️
SmartSig - ✔️
E-Prescribing Desktop Region 5 (Rcopia) - ✔️
Medical - PA Status Dashboard - ✔️
Help Center Messaging/Chat - ✔️
EPCS IDP (Experian/ID.me) - ✔️
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) - ✔️
Help Center & Ticket Portal - ✔️
Medical - Prior Auth Submission(PAS) - ✔️
InfinID - ✔️
Population Risk Management (PRM) - ✔️
SmartDrug - ✔️
Pharmacy Network - Prescribing - ✔️
System Migrations (SmartProcessor) - ✔️
E-Prescribing Desktop Region 3 (Rcopia) - ✔️
E-Prescribing Desktop Region 4 (Rcopia) - ✔️
Backline - ✔️
3rd Party Service: Pharmacy Data Network (Ontario) - ✔️
Pharmacy Network - Medication History (US) - ✔️
SmartSig (Canada) - ✔️
Price Transparency (mBc) - ✔️
Third-Party Vendor Services - ✔️
Medical - Patient Financial Responsibility(PFR) - ✔️
E-Prescribing Desktop Region 1 (Rcopia) - ✔️
SmartScan - ✔️
Medication History (MedHx) - ✔️
E-Prescribing Desktop (Rcopia) - ✔️
Huddle - ✔️
Pharmacy - Pharmacy Prior Authorization - ✔️
SmartSuite - ✔️
Electronic Prior Authorization (Myndshft) - ✔️
3rd Party Service: Pharmacy Network - Medication History (Canada) - ✔️
SmartPharmacy - ✔️
3rd Party Service: Drug Information System (BC) - ✔️
e-Prescribing (Canada) - ✔️
E-Prescribing Mobile (iPrescribe) - ✔️
Electronic Prescribing for Controlled Substances (EPCS) - ✔️
SmartSwitch - ✔️
Patient Engagement (RxInform) - ✔️