Status checker
Is Sumsub down right now?
Live Sumsub status is shown below, checked every few minutes.
Is Sumsub down, or is it just you? This page tracks Sumsub status against its official status page and shows any Sumsub outage as it happens: current incidents, outage history and reports from other users.
Checked continuously from Sumsub's official status page.
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Sumsub outage history
- Incidents, 90 days
- 5
- Last incident
- Oct 12, 2026
- Typical gap
- 6 days
- Most affected
- WebSDK
The last 20 incidents Sumsub published ran from Feb 20, 2026 to Oct 12, 2026, 5 of them in the 90 days to Oct 13, 2026. The most recent was "Applicants incorrectly rejected due to face matching issue" on Oct 12, 2026. WebSDK (5), API (4) and MobileSDK (4) were named in the most incidents. Incidents came roughly every 6 days. The busiest month was May 2026, with 8. Sumsub's status page lists 13 components.
Sumsub outage reports
Reports submitted by people using Sumsub, over the last 24 hours.
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Service health - last 24 hours
Live metrics load from Pagerly's Sumsub monitors.
Component status
Sumsub lists 13 components on its official status page.
- MobileSDKChecking
- APIChecking
- UAEChecking
- WebSDKChecking
- WebSDKChecking
- APIChecking
- WebSDKChecking
- MobileSDKChecking
- SGPChecking
- APIChecking
- MobileSDKChecking
- EUChecking
Uptime statistics
- Last 7 days
- Last 30 days
- Last 90 days
Uptime figures load live from monitor history.
Recent incidents and outages
Incidents published on the provider's own status page, most recent first.
| Incident | Started | State |
|---|---|---|
| Applicants incorrectly rejected due to face matching issue | Oct 12, 2026 | Resolved |
| Dashboard applicant search impaired | Sep 14, 2026 | Resolved |
| Complete Service Outage | Aug 31, 2026 | Resolved |
| Performance Degradation: AML Screening | Jul 20, 2026 | Resolved |
| SDK Initialization Failures | Jul 14, 2026 | Resolved |
| Limited TM creation failures due to invalid full name data | Jun 3, 2026 | Resolved |
| Temporary ticketing system outageSupport Systems | May 28, 2026 | Resolved |
| Public documentation unavailable | May 27, 2026 | Resolved |
| Limited access issue in the Admin Panel | May 26, 2026 | Resolved |
| CloudFlare DNS issue | May 20, 2026 | Resolved |
| DDos attackWebSDK, WebSDK, WebSDK | May 18, 2026 | Resolved |
| DDos attackAPI, API, API, MobileSDK, MobileSDK, MobileSDK, WebSDK, WebSDK, WebSDK, Support Systems | May 16, 2026 | Resolved |
| DDos attackAPI, API, API | May 16, 2026 | Resolved |
| Support integration for SlackSupport Systems | May 4, 2026 | Resolved |
| Incomplete PDF reports for reports generated on 2026-03-26 between 11:07 UTC - 12:50 UTCAPI, MobileSDK, WebSDK | Mar 26, 2026 | Resolved |
Source: status.sumsub.com
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Frequently asked questions
Is Sumsub down right now?
The status at the top of this page is checked against Sumsub's official status page every few minutes. If Sumsub has an outage or degraded performance, it shows there along with the affected components.
When was the last Sumsub outage?
The most recent incident Sumsub published was "Applicants incorrectly rejected due to face matching issue" on Oct 12, 2026. It was one of 5 in the 90 days to Oct 13, 2026.
Which parts of Sumsub have the most incidents?
Across the last 20 incidents on record, the components named most often were WebSDK (5 incidents), API (4 incidents) and MobileSDK (4 incidents).
How do I get notified when Sumsub goes down?
Add Sumsub to a Pagerly monitor dashboard and you get an alert in Slack, Teams or Discord the moment an outage is detected, with optional phone, SMS and email paging for whoever is on call.
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