Shelf Status
Real-time status, uptime history and incident reports for Shelf.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalMaking Changes to Content Operational
Emails & Notifications Operational
Integrations Operational
Shelf: EU Region Operational
Self-Service Portals Operational
Authentication Operational
Integrations Operational
Insights & Analytics Operational
Self-Service Portals Operational
Insights & Analytics Operational
Integrations Operational
Authentication Operational
Self-Service Portals Operational
Integrations Operational
Insights & Analytics Operational
Shelf: CA Region Operational
Insights & Analytics Operational
Emails & Notifications Operational
Viewing Content & Search Operational
Emails & Notifications Operational
Making Changes to Content Operational
Viewing Content & Search Operational
Making Changes to Content Operational
Shelf: UK region Operational
Viewing Content & Search Operational
Self-Service Portals Operational
Shelf: US Region Operational
Viewing Content & Search Operational
Authentication Operational
Emails & Notifications Operational
Making Changes to Content Operational
Authentication Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2025-11-03
Self-Service Portal Homepage Cache Issue on some US/EU Portals Resolved
2025-10-20
US region: Ongoing upstream provider degradation causing intermittent errors across multiple services Resolved
US region: Widespread service disruption due to upstream cloud provider incident Resolved
2025-10-17
Search, Announcements, and Feedback API errors (US) Ongoing
2025-09-12
Service Availability Incident: Elevated 5xx Errors Across Regions Resolved
2025-09-10
Investigating: SSO login failures across regions Resolved
2025-09-02
Search and Content Viewing Degradation Ongoing
2025-08-22
Degraded performance in Content service Resolved
2025-07-03
Search Functionality Degradation Affecting Multiple Features Resolved
2025-06-27
Search Functionality Disruption Resolved
2025-04-29
Gem Content Inaccessible via KMS Dashboard/Search Ongoing
2025-02-25
Content Intelligence Service Degradation in US Region Resolved
2024-10-24
Search Functionality Degradation Affecting Multiple Features Ongoing
2024-09-19
Chrome Update Causing UI Errors Resolved
2024-06-18
Content Publication Workflow: Service Interruption Resolved
2024-05-07
Gem Page Loading Issue Resolved
2024-04-26
Canadian Region: Insights and Maintenance UI Downtime Resolved
2024-04-05
Search Disruption Resolved
2023-12-19
Search Service Interruption Resolved
2023-07-25
Incident with login page Resolved
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