Status checker
Is Retention Science down right now?
Live Retention Science status is shown below, checked every few minutes.
Is Retention Science down, or is it just you? This page tracks Retention Science status against its official status page and shows any Retention Science outage as it happens: current incidents, outage history and reports from other users.
Checked continuously from Retention Science's official status page.
Monitor 3,000 services and apps →Pagerly monitors Retention Science continuously and reports the current state here.
Retention Science outage reports
Reports submitted by people using Retention Science, over the last 24 hours.
Having a problem with Retention Science?
Service health - last 24 hours
Live metrics load from Pagerly's Retention Science monitors.
Component status
Retention Science lists 13 components on its official status page.
- Transactional Sends APIChecking
- SupportChecking
- Template ToolsChecking
- Recommendations APIChecking
- Users APIChecking
- ReportingChecking
- SMSChecking
- Events and Tracking APIChecking
- Data Imports ServiceChecking
- Filtering and Segmentation ServiceChecking
- Smart Blast / Promo Blast Sends APIChecking
- Campaign Reporting and Analytics APIChecking
Uptime statistics
- Last 7 days
- Last 30 days
- Last 90 days
Uptime figures load live from monitor history.
Recent incidents and outages
Incidents published on the provider's own status page, most recent first.
| Incident | Started | State |
|---|---|---|
| Shopify Imports - Service StoppedData Imports Service | Oct 17, 2025 | Resolved |
| Database server out of temporary disk space causing certain sites' recommendations to failCortex Application (Main Dashboard), Recommendations API | Apr 19, 2024 | Resolved |
| Stages not Sending completely from March 27 to April 11th. | Mar 27, 2024 | Resolved |
| Various APIs down due to high volume of requests | Mar 26, 2024 | Resolved |
| members.retentionscience.com Unable To Access Page | Mar 25, 2024 | Resolved |
| Slowness navigating the website, delays sending emails..Smart Blast / Promo Blast Sends API, Transactional Sends API | Feb 1, 2024 | Resolved |
| Email Sends Limited | Feb 16, 2023 | Resolved |
| AWS OutageCortex Application (Main Dashboard), Users API, Smart Blast / Promo Blast Sends API, Transactional Sends API, Recommendations API, Filtering and Segmentation Service, Data Imports Service, Campaign Reporting and Analytics API, Events and Tracking API, Template Tools, Reporting, SMS | Dec 7, 2021 | Resolved |
| Click/Open Data Missing in AI StatsReporting | Jun 7, 2021 | Resolved |
| Intermittent 502 errors for email clicksCampaign Reporting and Analytics API | Jun 2, 2021 | Resolved |
Source: status.retentionscience.com
Pagerly vs. other monitoring tools
Knowing Retention Science is down is the easy part. What follows is the work.
One dashboard
Everything in a private monitor dashboard
Track Retention Science alongside every other dependency your team relies on - one view, no tab-hopping between a dozen provider status pages.
- 3,000+ services monitored out of the box
- Group monitors by the team that owns them
- History kept per service, not just the last incident
Alerting
Page, call, SMS, email, Slack alert
Alerts reach whoever is on call through the channel that actually wakes them, and escalate when nobody acknowledges.
- Route Retention Science outages straight to the owning rotation
- Escalate by phone or SMS when Slack goes unread
- Open an incident automatically instead of by hand
Status pages
Connect with your status page
Feed Retention Science state straight into your own Pagerly status page, so customers hear it from you first rather than finding out on their own.
- Show upstream dependencies on your public page
- Custom domain, your branding
- Subscribers notified the moment state changes
👀 Also monitored
Teams watching Retention Science track these too
Every dependency on one board - add any of these to the same dashboard in a couple of clicks.
Pricing
Monitor Retention Science for $15 a month, flat
One flat price for your status page, uptime monitors and 3,000+ vendor monitors - not per seat, not per team. Pay yearly and it is $12 a month.
Pro
Flat price$15per month
or $12 a month billed annually
Your status page, uptime monitors and every vendor you depend on - Retention Science included - for one flat price.
- Monitor Retention Science and 3,000+ other vendor services
- Public status page on your own domain
- Uptime monitoring for your own sites and endpoints
- Outage alerts in Slack, Teams or Discord the moment a dependency degrades
- Incidents opened automatically when a monitor goes down
Phone paging
Optional add-on$4per responder / month
Get a phone call the moment Retention Science or your own site goes down - not just a message in a channel you might not be watching.
- Call, SMS and email until someone acknowledges
- Escalation policies: L1 to L2 to L3
- Charged only for the people who should be woken up
30-day free trial, no credit card needed.See the full plan → Running on-call rotations too? Those are priced per team, from $19 a month.
Frequently asked questions
Is Retention Science down right now?
This page tracks Retention Science in real time using Pagerly's monitors. If Retention Science is having an outage or degraded performance, the current status above reflects it along with affected components.
How do I get notified when Retention Science goes down?
Add Pagerly to Slack and subscribe to Retention Science. You'll get an alert in your channel the moment an outage is detected - and on-call engineers can be paged by phone, SMS or email.
Can Retention Science incidents create alerts for my on-call team automatically?
Yes. Connect the Retention Science monitor to a Pagerly team and outages open incidents automatically, paging whoever is on rotation.
How much does Pagerly cost?
Status pages, uptime monitoring and vendor monitoring - Retention Science included - are one flat plan: Pro at $15 a month, or $12 a month billed annually. It covers a public status page on your own domain, uptime monitors for your own sites and endpoints, and 3,000+ vendor monitors with outage alerts in Slack, Teams or Discord. Phone paging - call, SMS and email escalation - is an optional add-on at $4 per responder per month, charged only for the people who should be woken up. On-call rotations are a separate product priced per team, from $19 a month. Every plan starts with a 30-day free trial and no credit card.
Put your on-call where your team already is.
Install in two minutes. Import your existing schedule. Page someone tonight.