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Retention Science Status

Real-time status, uptime history and incident reports for Retention Science.

Operational

All systems are operational. No ongoing Retention Science outages.

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Service Health — Last 24 Hours

Updated every 15 min

24h ago18h ago12h ago6h agoNow

Operational Degraded Outage No data

Component Status

All systems operational

Transactional Sends API Operational

Support Operational

Template Tools Operational

Recommendations API Operational

Users API Operational

Reporting Operational

SMS Operational

Events and Tracking API Operational

Data Imports Service Operational

Filtering and Segmentation Service Operational

Smart Blast / Promo Blast Sends API Operational

Campaign Reporting and Analytics API Operational

Cortex Application (Main Dashboard) Operational

Uptime Statistics

100.00%

Last 30 days

100.00%

Last 90 days

100.00%

Last 365 days

Total incidents tracked

Recent Incidents & Outages

View official page

2025-10-17

Shopify Imports - Service Stopped Resolved

Data Imports Service

2024-04-19

Database server out of temporary disk space causing certain sites' recommendations to fail Resolved

Cortex Application (Main Dashboard) Recommendations API

2024-03-27

Stages not Sending completely from March 27 to April 11th. Resolved

2024-03-26

Various APIs down due to high volume of requests Resolved

2024-03-25

members.retentionscience.com Unable To Access Page Resolved

2024-02-01

Slowness navigating the website, delays sending emails.. Resolved

Smart Blast / Promo Blast Sends API Transactional Sends API

2023-02-16

Email Sends Limited Resolved

2021-12-07

AWS Outage Resolved

Cortex Application (Main Dashboard) Users API Smart Blast / Promo Blast Sends API Transactional Sends API Recommendations API Filtering and Segmentation Service Data Imports Service Campaign Reporting and Analytics API Events and Tracking API Template Tools Reporting SMS

2021-06-07

Click/Open Data Missing in AI Stats Resolved

Reporting

2021-06-02

Intermittent 502 errors for email clicks Resolved

Campaign Reporting and Analytics API

2020-12-18

Delayed sends for emails with greater than 5k recipients Resolved

Smart Blast / Promo Blast Sends API

2020-11-25

Analytics and JavaScript delays Resolved

Data Imports Service Reporting

Analytics and Cortex Delays Resolved

Smart Blast / Promo Blast Sends API Campaign Reporting and Analytics API

2020-11-02

File Manager returns error when adding or updating an image Resolved

Template Tools

2020-10-13

SMS - Webhooks for Shopify integration outage Resolved

SMS

2020-10-09

Delay in Promo Blast Campaigns Resolved

Smart Blast / Promo Blast Sends API Filtering and Segmentation Service

2020-09-04

Cortex Filters and Partial Delay in Sends Resolved

Filtering and Segmentation Service Campaign Reporting and Analytics API

2020-08-22

Cortex Filters and Partial Delay in Sends Resolved

Filtering and Segmentation Service Campaign Reporting and Analytics API

2020-08-12

Intermittent access to Cortex Resolved

Cortex Application (Main Dashboard)

2020-07-22

Intermittent access to Cortex Resolved

Cortex Application (Main Dashboard)

Feature Comparison

Pagerly vs. Other Monitoring Tools

Feature	Pagerly	DownDetector	IsItDownRightNow	StatusPage.io
Real-time checks (60s)	Crowdsourced + Monitoring	Crowd-sourced
Slack & Teams alerts				Paid only
On-call auto-paging
Component-level status
Monitor 3,000+ services			Limited
Custom webhooks				Paid only
Free tier				Limited