Status checker
Is Retention Science down right now?
Live Retention Science status is shown below, checked every few minutes.
Is Retention Science down, or is it just you? This page tracks Retention Science status against its official status page and shows any Retention Science outage as it happens: current incidents, outage history and reports from other users.
Checked continuously from Retention Science's official status page.
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Retention Science outage history
- Incidents, 90 days
- 0
- Last incident
- Oct 17, 2025
- Typical gap
- 23 days
- Most affected
- Campaign Reporting and Analytics API
The last 20 incidents Retention Science published ran from Jul 22, 2020 to Oct 17, 2025, none of them in the 90 days to Oct 19, 2026. The most recent was "Shopify Imports - Service Stopped" on Oct 17, 2025. Campaign Reporting and Analytics API (5), Smart Blast / Promo Blast Sends API (5) and Cortex Application (Main Dashboard) (4) were named in the most incidents. Incidents came roughly every 23 days. The busiest month was March 2024, with 3. Retention Science's status page lists 13 components.
Retention Science outage reports
Reports submitted by people using Retention Science, over the last 24 hours.
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Service health - last 24 hours
Live metrics load from Pagerly's Retention Science monitors.
Component status
Retention Science lists 13 components on its official status page.
- Transactional Sends APIChecking
- SupportChecking
- Template ToolsChecking
- Recommendations APIChecking
- Users APIChecking
- ReportingChecking
- SMSChecking
- Events and Tracking APIChecking
- Data Imports ServiceChecking
- Filtering and Segmentation ServiceChecking
- Smart Blast / Promo Blast Sends APIChecking
- Campaign Reporting and Analytics APIChecking
Uptime statistics
- Last 7 days
- Last 30 days
- Last 90 days
Uptime figures load live from monitor history.
Recent incidents and outages
Incidents published on the provider's own status page, most recent first.
| Incident | Started | State |
|---|---|---|
| Shopify Imports - Service StoppedData Imports Service | Oct 17, 2025 | Resolved |
| Database server out of temporary disk space causing certain sites' recommendations to failCortex Application (Main Dashboard), Recommendations API | Apr 19, 2024 | Resolved |
| Stages not Sending completely from March 27 to April 11th. | Mar 27, 2024 | Resolved |
| Various APIs down due to high volume of requests | Mar 26, 2024 | Resolved |
| members.retentionscience.com Unable To Access Page | Mar 25, 2024 | Resolved |
| Slowness navigating the website, delays sending emails..Smart Blast / Promo Blast Sends API, Transactional Sends API | Feb 1, 2024 | Resolved |
| Email Sends Limited | Feb 16, 2023 | Resolved |
| AWS OutageCortex Application (Main Dashboard), Users API, Smart Blast / Promo Blast Sends API, Transactional Sends API, Recommendations API, Filtering and Segmentation Service, Data Imports Service, Campaign Reporting and Analytics API, Events and Tracking API, Template Tools, Reporting, SMS | Dec 7, 2021 | Resolved |
| Click/Open Data Missing in AI StatsReporting | Jun 7, 2021 | Resolved |
| Intermittent 502 errors for email clicksCampaign Reporting and Analytics API | Jun 2, 2021 | Resolved |
| Delayed sends for emails with greater than 5k recipientsSmart Blast / Promo Blast Sends API | Dec 18, 2020 | Resolved |
| Analytics and JavaScript delaysData Imports Service, Reporting | Nov 25, 2020 | Resolved |
| Analytics and Cortex DelaysSmart Blast / Promo Blast Sends API, Campaign Reporting and Analytics API | Nov 25, 2020 | Resolved |
| File Manager returns error when adding or updating an imageTemplate Tools | Nov 2, 2020 | Resolved |
| SMS - Webhooks for Shopify integration outageSMS | Oct 13, 2020 | Resolved |
Source: status.retentionscience.com
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Frequently asked questions
Is Retention Science down right now?
The status at the top of this page is checked against Retention Science's official status page every few minutes. If Retention Science has an outage or degraded performance, it shows there along with the affected components.
When was the last Retention Science outage?
The most recent incident Retention Science published was "Shopify Imports - Service Stopped" on Oct 17, 2025, affecting Data Imports Service. There were none in the 90 days to Oct 19, 2026.
Which parts of Retention Science have the most incidents?
Across the last 20 incidents on record, the components named most often were Campaign Reporting and Analytics API (5 incidents), Smart Blast / Promo Blast Sends API (5 incidents) and Cortex Application (Main Dashboard) (4 incidents).
How do I get notified when Retention Science goes down?
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