MedicalDirector Product Status
Real-time status, uptime history and incident reports for MedicalDirector Product.
Operational
All systems are operational. No ongoing MedicalDirector Product outages.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalCloud Products Operational
Smart Operational
Healthlink Operational
MD Website Operational
Bluechip Operational
Third Party Services Operational
On Premise Products Operational
Australian Injectable Drugs Handbook (AIDH) Operational
Helix Recalls Operational
Corporate Services Operational
Clinical Content Products Operational
Hub Operational
Helix Operational
MD Clinical Operational
Pracsoft Operational
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
Access Control System Operational
Medicare Operational
Medicines API Operational
Tyro Operational
eRx Operational
My Health Record Operational
AusDI Operational
Helix Multi-factor Authentication Operational
Telehealth Operational
NCSR Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2025-07-28
HealthLink Full Outage (P1) - Identified Resolved
2025-07-22
MDX: Full Outage (P1) - Identified Resolved
2025-03-04
Multiple SMS messages being sent to patients per paperless eRx script Resolved
2025-02-24
MD Clinical paperless prescribing: Partial Outage (P2) - Identified Resolved
2025-02-21
Paperless ePrescribing for MD Clinical: Scheduled Maintenance Resolved
2024-11-07
Helix: Partial Outage with MFA SMS (P2) Resolved
2024-07-19
EPrescribing : Partial Outage (P2) Resolved
2024-07-16
Helix: Partial Outage with MFA SMS (P2) Resolved
2024-02-26
eRx: degraded performance - Identified Resolved
2024-02-05
EPrescribing : Partial Outage (P2) Resolved
2024-01-22
Outgoing SMS Issues (P2) - Identified Resolved
2023-12-18
Medicare AIR Service Degradation of service - Identified Resolved
2023-12-14
3rd Party Service Degradation - Electronic Prescribing (P2) Resolved
2023-11-02
Issue with the IHI validation Resolved
Issue with our upstream provider eRx Resolved
2023-10-23
3rd Party Service Degradation - Electronic Prescribing (P2) Resolved
2023-10-05
Helix: Full Outage (P1) - Identified Resolved
2023-10-04
EPrescribing - Helix : Partial Outage (P2) - Identified Resolved
2023-09-28
Helix ePrescribing: Partial Outage (P2) - Identified Resolved
Helix: Full Outage (P1) - Investigating Resolved
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