How do I get notified when goes down?

You can monitor this service via Pagerly and get instant notifications on Slack, Microsoft Teams, or via Paging when an outage is detected.

Lightspeed (U-Series) Status

Real-time status, uptime history and incident reports for Lightspeed (U-Series).

Operational

All systems are operational. No ongoing Lightspeed (U-Series) outages.

Get notified View status page

Service Health — Last 24 Hours

Updated every 15 min

24h ago18h ago12h ago6h agoNow

Operational Degraded Outage No data

Component Status

All systems operational

First Data Datawire Operational

U-Series Support Operational

3rd Party Gift Card Partners Operational

U-Series Inventory Operational

U-Series Payments Operational

TSYS Operational

First Data Nashville Operational

SwipeIT Operational

U-Series POS App and HQ Operational

First Data Rapid Connect Operational

Chase Operational

The Customer Connection (TCC) Operational

3rd Party Payment Partners Operational

Cardflight Operational

Opticard Operational

Uptime Statistics

100.00%

Last 30 days

100.00%

Last 90 days

100.00%

Last 365 days

Total incidents tracked

Recent Incidents & Outages

View official page

2025-10-20

Service Interruption: Chat, Phone Support & other systems Resolved

U-Series Support

2025-06-12

6/12/2025 Resolved

U-Series POS App and HQ

2025-05-27

5/27/2025 hq.upserve.com Currently Unavailable Resolved

U-Series POS App and HQ

2025-04-29

4/29/2025 Reporting Delay for a subset customers Resolved

U-Series POS App and HQ

2025-01-29

1/29/25 Online Ordering Resolved

U-Series POS App and HQ

2024-12-16

Payment Deposit Delays for merchants using Mobile Tap Readers Resolved

U-Series Payments

2024-12-06

12/6/24 Increase in reports of terminals in offline mode Resolved

U-Series POS App and HQ

2024-08-12

Scheduled Maintenance 8/13/2024 Resolved

U-Series POS App and HQ

2024-04-16

4/16/24 HQ Reporting Delay Resolved

U-Series POS App and HQ

2023-11-15

Lightspeed U-Series POS Incident - 11/15 Resolved

U-Series POS App and HQ

2023-11-14

U-Series POS Reports Resolved

U-Series POS App and HQ

2023-08-27

eCard Gift Card Provider Incident Resolved

U-Series Payments

2023-07-17

POS Syncing Issues 7/17 Resolved

U-Series POS App and HQ

2023-06-18

6/19/2023 Database Maintenance Resolved

U-Series POS App and HQ U-Series Payments

2023-06-15

6/16/2023 Database Maintenance Resolved

U-Series POS App and HQ U-Series Payments

2023-05-19

Syncing Issues - 5/19/2023 Resolved

U-Series POS App and HQ

2023-03-30

Support Chat Option Unavailable - 3/30 Resolved

U-Series Support

2023-03-16

U-Series Analytics Login Failure Resolved

U-Series POS App and HQ

2023-03-09

3/9/23 Offline Mode Resolved

U-Series POS App and HQ

2022-12-22

Gift Card Processing Issue- TCC Resolved

The Customer Connection (TCC)

Feature Comparison

Pagerly vs. Other Monitoring Tools

Feature	Pagerly	DownDetector	IsItDownRightNow	StatusPage.io
Real-time checks (60s)	Crowdsourced + Monitoring	Crowd-sourced
Slack & Teams alerts				Paid only
On-call auto-paging
Component-level status
Monitor 3,000+ services			Limited
Custom webhooks				Paid only
Free tier				Limited