Heap Status
Real-time status, uptime history and incident reports for Heap.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalApp Operational
ECS Operational
SQS Operational
SQS Operational
Open AI (Europe) Operational
S3 Operational
EMR Operational
AWS (eu-central-1) Operational
Open AI (US) Operational
ECS Operational
Integrations - Destinations Operational
Cloudfront Operational
EMR Operational
Notifications and Alerts Operational
S3 Operational
EKS Operational
EC2 Operational
Data Collection Operational
EMR Operational
S3 Operational
SQS Operational
Heap Connect Operational
AWS (eu-west-1) Operational
EC2 Operational
AWS (us-east-1) Operational
EC2 Operational
EKS Operational
ECS Operational
EKS Operational
Session Replay Operational
Integrations - Sources Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-05
Query failures impacting some customers in EU Resolved
2026-04-30
We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration Resolved
2026-04-01
Temporary Data Latency - Investigating Resolved
2026-03-30
Heap Connect Syncs: Possibility Of Stale Data (EU Only) Resolved
2026-03-26
Customers having to re-login in to Heap Resolved
2026-03-18
We are currently experiencing delays in 3rd party integrations events being available in the app Resolved
Some customers may be experiencing errors when running queries Resolved
2026-03-15
Partial service disruption for some Heap/PA customers Resolved
2026-03-03
Some customers with Session Replay may be experiencing more limited retention in Heap Resolved
2026-02-12
Heap Connect Sync Delays (EU only) Resolved
2026-01-28
Heap Connect Syncs EU only: Possibility Of Stale Data Resolved
2026-01-27
Intermittent application performance degradation for Sense customers Resolved
2026-01-25
Heap Connect Syncs: Possibility Of Stale Data Resolved
2026-01-05
Queries failing to return Resolved
2025-12-01
Metric alert latency -- Investigating Resolved
2025-11-27
Heap Connect Sync Delays for EU customers on Snowflake Resolved
2025-11-19
Some customers experiencing latency Resolved
Heap Connect Syncs: Possibility Of Stale Data Resolved
2025-11-14
Heatmaps: Issues Generating New Screenshots Resolved
2025-10-20
Latency due to a global Amazon Web Services (AWS) issue Resolved
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