Genetec Cloud Products Status
Real-time status, uptime history and incident reports for Genetec Cloud Products.
Operational
All systems are operational. No ongoing Genetec Cloud Products outages.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalGenetec Update Service (GUS) Operational
Canada Operational
Synergis SaaS Operational
Canada (https://portal.ca.clearid.io/) Operational
Operations Center Operational
Streamvault Operational
System Management portal (subscriptions.genetec.com) Operational
Database Backup Service Operational
Demo (https://demo.clearid.io) Operational
Australia East (aus-east.ops.center) Operational
Clearance Operational
Curb Sense Operational
US (https://ops.center) Operational
Video Streaming Operational
Cloud Storage Operational
Communications Operational
Australia (https://au.cloudrunner.tech) Operational
Security Center SaaS Operational
Australia (https://portal.au.clearid.io/) Operational
Access Control Operational
Web, desktop, and Mobile applications Operational
Video Recordings Operational
United Kingdom Operational
Canada Central (https://ca-central.ops.center) Operational
Australia Operational
Investigation Operational
Device management (enrollment and device configuration) Operational
US Government Operational
Global US (https://portal.clearid.io) Operational
Europe (https://portal.eu.clearid.io/) Operational
Canada (https://ca.cloudrunner.tech) Operational
Europe Operational
ClearID Operational
US Operational
US Government (https://portal.autovu.cloud) Operational
Europe West (eu-west.ops.center) Operational
Cloudrunner Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-20
SC SaaS Intelligent Search – Potential service issue in East US 2 Resolved
2026-05-14
Security Center SaaS - Investigating degradation on Natural Language Search for US region Resolved
2026-05-11
Investigating an incident impacting Cloud Storage product Resolved
2026-05-08
Genetec Security Center SaaS - System Activation Degradation Resolved
2026-04-27
Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia Resolved
Intelligent Search Functionality Degradation Resolved
2026-04-23
System Management portal – Potential issues accessing subscriptions.genetec.com Resolved
2026-04-21
Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation Resolved
2026-04-17
SC SaaS Intelligent Search – Potential service issue in East US 2 region Resolved
2026-04-15
Axis Direct-to-Cloud Camera – Live Video Degradation - Australia Region Resolved
SC SaaS Intelligent Search – Potential service issue in West Europe region Resolved
2026-04-14
ClearID – Role Service Failures Resolved
Genetec Security Center SaaS - Email Delivery Issue Resolved
AutoVu Cloudrunner Service Degradation – Email Issue Resolved
2026-04-08
SC SaaS Communications – Potential service issue in East US 2 Resolved
2026-04-01
Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities Resolved
Inconsistent camera state reported in Security Center SaaS - EastUS region Resolved
2026-03-30
Genetec Clearance connectivity issue Resolved
Cloudrunner Service Degradation – Intermittent Request Timeouts Resolved
2026-03-29
Genetec Security Center SaaS - Inconsistent camera state reported - West Europe region Resolved
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