Status checker
Is Genesys down right now?
Live Genesys status is shown below, checked every few minutes.
Is Genesys down, or is it just you? This page tracks Genesys status against its official status page and shows any Genesys outage as it happens: current incidents, outage history and reports from other users.
Checked continuously from Genesys's official status page.
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Genesys outage history
- Incidents, 90 days
- 5
- Last incident
- Oct 12, 2026
- Typical gap
- 11 days
- Most affected
- Americas (US East)
The last 20 incidents Genesys published ran from Jan 29, 2026 to Oct 12, 2026, 5 of them in the 90 days to Oct 19, 2026. The most recent was "Elevated Error Rates - APAC (Sydney)" on Oct 12, 2026. Americas (US East) (7), Asia Pacific (Sydney) (4) and EMEA (UAE) (3) were named in the most incidents. Incidents came roughly every 11 days. The busiest month was March 2026, with 6. Genesys's status page lists 457 components.
Genesys outage reports
Reports submitted by people using Genesys, over the last 24 hours.
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Service health - last 24 hours
Live metrics load from Pagerly's Genesys monitors.
Component status
Genesys lists 457 components on its official status page.
- EMEA (ESR)Checking
- EMEA (Zurich)Checking
- VoicemailChecking
- Asia Pacific (Seoul)Checking
- Americas (US West)Checking
- Asia Pacific (Singapore)Checking
- EMEA (London)Checking
- Asia Pacific (Tokyo)Checking
- Americas (US West)Checking
- Asia Pacific (Osaka)Checking
- Asia Pacific (Singapore)Checking
- Asia Pacific (Tokyo)Checking
Uptime statistics
- Last 7 days
- Last 30 days
- Last 90 days
Uptime figures load live from monitor history.
Recent incidents and outages
Incidents published on the provider's own status page, most recent first.
| Incident | Started | State |
|---|---|---|
| Elevated Error Rates - APAC (Sydney)Asia Pacific (Sydney) | Oct 12, 2026 | Resolved |
| Elevated Error Rates - Americas (US-East)Americas (US East) | Oct 9, 2026 | Resolved |
| Elevated Error Rates - Americas (US-East)Americas (US East) | Sep 16, 2026 | Resolved |
| Elevated Error Rates - APAC (Sydney)Asia Pacific (Sydney), Asia Pacific (Sydney) | Sep 16, 2026 | Resolved |
| Analytics Delays - Americas (US-West)Americas (US West) | Jul 29, 2026 | Resolved |
| Voicemail Playback Errors (Multi-Regional)Americas (US East), Americas (US West), FedRAMP | Jun 3, 2026 | Resolved |
| Elevated Error Rates - EMEA (London)EMEA (London) | May 19, 2026 | Resolved |
| Interaction Routing Issues - Americas (US-East)Americas (US East) | May 8, 2026 | Resolved |
| Elevated Error Rates - Americas (US-East)Americas (US East) | May 7, 2026 | Resolved |
| Analytics Delays - Americas (US-East)Americas (US East) | Apr 22, 2026 | Resolved |
| Genesys Cloud - Analytics DelaysAmericas (Sao Paulo), Americas (US East), Asia Pacific (Sydney) | Mar 27, 2026 | Resolved |
| Elevated Error Rates - APAC (Seoul)Asia Pacific (Seoul) | Mar 24, 2026 | Resolved |
| Elevated Error Rates - EMEA (London)EMEA (London) | Mar 24, 2026 | Resolved |
| Elevated Error Rates APAC (Sydney)Asia Pacific (Sydney) | Mar 11, 2026 | Resolved |
| Elevated Error Rates - EMEA (UAE)EMEA (UAE) | Mar 2, 2026 | Resolved |
Source: status.mypurecloud.com
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Frequently asked questions
Is Genesys down right now?
The status at the top of this page is checked against Genesys's official status page every few minutes. If Genesys has an outage or degraded performance, it shows there along with the affected components.
When was the last Genesys outage?
The most recent incident Genesys published was "Elevated Error Rates - APAC (Sydney)" on Oct 12, 2026, affecting Asia Pacific (Sydney). It was one of 5 in the 90 days to Oct 19, 2026.
Which parts of Genesys have the most incidents?
Across the last 20 incidents on record, the components named most often were Americas (US East) (7 incidents), Asia Pacific (Sydney) (4 incidents) and EMEA (UAE) (3 incidents).
How do I get notified when Genesys goes down?
Add Genesys to a Pagerly monitor dashboard and you get an alert in Slack, Teams or Discord the moment an outage is detected, with optional phone, SMS and email paging for whoever is on call.
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