Genesys Status

Real-time status, uptime history and incident reports for Genesys.

Disruption Detected

One or more components are experiencing issues on Genesys.

Get notified View status page

Service Health — Last 24 Hours

Updated every 15 min
24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data

Component Status

Some issues detected
EMEA (Zurich) Operational
Voicemail Operational
Asia Pacific (Seoul) Operational
Americas (US West) Operational
Asia Pacific (Singapore) Operational
EMEA (London) Operational
Asia Pacific (Tokyo) Operational
Americas (US West) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Singapore) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
ACD Routing Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Tokyo) Operational
Americas (Mexico) Operational
Chat Operational
Americas (US East) Operational
FedRAMP Operational
Asia Pacific (Osaka) Operational
EMEA (Dublin) Operational
Americas (Mexico) Operational
FedRAMP Operational
EMEA (London) Operational
EMEA (UAE) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Seoul) Operational
Directory Operational
EMEA (UAE) Operational
FedRAMP Operational
EMEA (Zurich) Operational
Asia Pacific (Sydney) Operational
EMEA (Frankfurt) Operational
GenesysCloud Soft Phone Operational
EMEA (UAE) Operational
Americas (US East) Operational
EMEA (Zurich) Operational
Data Sync Integrations Operational
Video Operational
FedRAMP Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Americas (Canada) Operational
Americas (US West) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Tokyo) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Mumbai) Operational
EMEA (UAE) Operational
Asia Pacific (Singapore) Operational
EMEA (Zurich) Operational
Asia Pacific (Singapore) Operational
Americas (Sao Paulo) Operational
Americas (US West) Operational
EMEA (London) Operational
Asia Pacific (Singapore) Operational
Americas (US West) Operational
Americas (Sao Paulo) Operational
Americas (Canada) Operational
Asia Pacific (Tokyo) Operational
EMEA (UAE) Operational
FedRAMP Operational
Americas (Sao Paulo) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (UAE) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Singapore) Operational
EMEA (Zurich) Operational
EMEA (Zurich) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Osaka) Operational
Americas (US East) Operational
Documents Operational
Asia Pacific (Singapore) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Americas (US East) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Tokyo) Operational
Americas (US East) Operational
Asia Pacific (Sydney) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Sydney) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Singapore) Operational
EMEA (London) Operational
Americas (Sao Paulo) Operational
FedRAMP Operational
EMEA (Dublin) Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Singapore) Operational
Americas (Sao Paulo) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
Inbound Calls Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
EMEA (London) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Tokyo) Operational
EMEA (Dublin) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Seoul) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Singapore) Operational
EMEA (Zurich) Operational
EMEA (Zurich) Operational
Americas (Sao Paulo) Operational
Americas (Canada) Operational
EMEA (Dublin) Operational
Asia Pacific (Tokyo) Operational
EMEA (London) Operational
Americas (US East) Operational
Americas (US West) Operational
FedRAMP Operational
Americas (Canada) Operational
EMEA (Zurich) Operational
EMEA (Zurich) Operational
EMEA (London) Operational
Asia Pacific (Mumbai) Operational
Americas (Mexico) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Americas (Mexico) Operational
Americas (Canada) Operational
Asia Pacific (Singapore) Operational
EMEA (Frankfurt) Operational
Americas (US West) Operational
Asia Pacific (Seoul) Operational
EMEA (London) Operational
EMEA (UAE) Operational
Americas (Mexico) Operational
Asia Pacific (Sydney) Operational
Agent Copilot Operational
Asia Pacific (Mumbai) Operational
EMEA (Dublin) Operational
EMEA (UAE) Operational
Americas (Sao Paulo) Operational
EMEA (London) Operational
Americas (Mexico) Operational
Third-Party Digital Channels Operational
EMEA (UAE) Operational
EMEA (London) Operational
Asia Pacific (Mumbai) Operational
EMEA (Frankfurt) Operational
EMEA (Dublin) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Singapore) Operational
Americas (Sao Paulo) Operational
Americas (Sao Paulo) Operational
FedRAMP Operational
EMEA (UAE) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Americas (Sao Paulo) Operational
Fax Operational
Americas (US West) Operational
Asia Pacific (Sydney) Operational
EMEA (Frankfurt) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Osaka) Operational
EMEA (London) Operational
EMEA (London) Operational
EMEA (Frankfurt) Operational
EMEA (Zurich) Operational
Americas (US West) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Americas (Mexico) Operational
EMEA (Dublin) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Osaka) Operational
EMEA (Zurich) Operational
EMEA (Zurich) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Osaka) Operational
Americas (Canada) Operational
EMEA (London) Operational
Americas (Canada) Operational
EMEA (Dublin) Operational
EMEA (London) Operational
Americas (Sao Paulo) Operational
EMEA (London) Operational
Asia Pacific (Mumbai) Operational
Americas (US West) Operational
FedRAMP Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Identity & Access Management Operational
Americas (US West) Operational
EMEA (London) Operational
Americas (US East) Operational
Americas (US East) Operational
FedRAMP Operational
EMEA (London) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
EMEA (Zurich) Operational
Americas (US East) Operational
EMEA (Dublin) Operational
Americas (Canada) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Sydney) Operational
EMEA (Dublin) Operational
Americas (Mexico) Operational
EMEA (Dublin) Operational
EMEA (London) Operational
FedRAMP Operational
Americas (Mexico) Operational
Asia Pacific (Mumbai) Operational
Americas (US East) Operational
Americas (US East) Operational
Americas (Mexico) Operational
Americas (Sao Paulo) Operational
EMEA (Dublin) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Singapore) Operational
Americas (Canada) Operational
Americas (US West) Operational
EMEA (UAE) Operational
Americas (US West) Operational
Americas (Canada) Operational
Americas (Mexico) Operational
Asia Pacific (Seoul) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Asia Pacific (Osaka) Operational
EMEA (Frankfurt) Operational
Americas (Mexico) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Osaka) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
Web Messaging Operational
Americas (US West) Operational
Asia Pacific (Tokyo) Operational
EMEA (UAE) Operational
FedRAMP Operational
Americas (US East) Operational
Asia Pacific (Mumbai) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Tokyo) Operational
Recording Operational
EMEA (Dublin) Operational
Asia Pacific (Sydney) Operational
EMEA (UAE) Operational
EMEA (Zurich) Operational
Americas (US East) Operational
Asia Pacific (Singapore) Operational
EMEA (Dublin) Operational
Asia Pacific (Singapore) Operational
Americas (US West) Operational
EMEA (Dublin) Operational
Asia Pacific (Tokyo) Operational
EMEA (Dublin) Operational
Asia Pacific (Sydney) Operational
EMEA (London) Operational
Americas (US East) Operational
Outbound Calls Operational
EMEA (Frankfurt) Operational
Workforce Engagement Operational
FedRAMP Operational
FedRAMP Operational
Asia Pacific (Seoul) Operational
EMEA (Zurich) Operational
Americas (Canada) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Osaka) Operational
EMEA (Frankfurt) Operational
EMEA (Zurich) Operational
Americas (US West) Operational
Asia Pacific (Tokyo) Operational
Americas (Mexico) Operational
Americas (US West) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (Dublin) Operational
Asia Pacific (Mumbai) Operational
FedRAMP Operational
Americas (US West) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Seoul) Operational
Americas (US East) Operational
Asia Pacific (Seoul) Operational
EMEA (Frankfurt) Operational
Americas (US East) Operational
Asia Pacific (Singapore) Operational
EMEA (Frankfurt) Operational
Americas (US East) Operational
Asia Pacific (Seoul) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Sydney) Operational
Self Service & Automation Operational
IVR Operational
EMEA (Zurich) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Americas (US East) Operational
EMEA (UAE) Operational
Asia Pacific (Sydney) Operational
Americas (US West) Operational
Asia Pacific (Osaka) Operational
Americas (US East) Operational
Americas (Canada) Operational
Americas (US West) Operational
Asia Pacific (Sydney) Operational
Americas (Mexico) Operational
Americas (Sao Paulo) Operational
FedRAMP Operational
Asia Pacific (Mumbai) Operational
EMEA (Dublin) Operational
EMEA (London) Operational
Americas (Canada) Operational
FedRAMP Operational
EMEA (Frankfurt) Operational
EMEA (UAE) Operational
EMEA (Zurich) Operational
Americas (US East) Operational
Asia Pacific (Mumbai) Operational
Americas (Mexico) Operational
Americas (US West) Operational
Asia Pacific (Sydney) Operational
Americas (Sao Paulo) Operational
EMEA (Frankfurt) Operational
Asia Pacific (Seoul) Operational
EMEA (Zurich) Operational
Quality Management Operational
Americas (US East) Operational
EMEA (Dublin) Operational
Asia Pacific (Osaka) Operational
Americas (Sao Paulo) Operational
FedRAMP Operational
Americas (Canada) Operational
Email Operational
Americas (US East) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
EMEA (Frankfurt) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
EMEA (UAE) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Americas (Mexico) Operational
Americas (Sao Paulo) Operational
Americas (Mexico) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Seoul) Operational
EMEA (UAE) Outage
Asia Pacific (Osaka) Operational
Asia Pacific (Tokyo) Operational
FedRAMP Operational
Platform Outage
Asia Pacific (Mumbai) Operational
Americas (Mexico) Operational
EMEA (Frankfurt) Operational
EMEA (Dublin) Operational
Americas (US East) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Singapore) Operational
EMEA (London) Operational
Americas (US East) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Seoul) Operational
EMEA (London) Operational
Americas (US West) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Osaka) Operational
Americas (Canada) Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Sydney) Operational
Americas (US West) Operational
Asia Pacific (Tokyo) Operational
EMEA (UAE) Operational
FedRAMP Operational
Asia Pacific (Seoul) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
Asia Pacific (Singapore) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
Americas (Mexico) Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Sydney) Operational
Americas (Canada) Operational
Reporting Operational
Asia Pacific (Sydney) Operational
Americas (Sao Paulo) Operational
Asia Pacific (Osaka) Operational
EMEA (Dublin) Operational
EMEA (Zurich) Operational
Asia Pacific (Tokyo) Operational
Americas (Canada) Operational
FedRAMP Operational
Co-Browse Operational
FedRAMP Operational
FedRAMP Operational
Americas (Mexico) Operational
Americas (Canada) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Asia Pacific (Osaka) Operational
Asia Pacific (Singapore) Operational
EMEA (UAE) Operational

Uptime Statistics

0.00%
Last 30 days
0.00%
Last 90 days
0.00%
Last 365 days
20
Total incidents tracked

Recent Incidents & Outages

View official page
2026-05-19
Elevated Error Rates - EMEA (London) Resolved
EMEA (London)
2026-05-08
Interaction Routing Issues - Americas (US-East) Resolved
Americas (US East)
2026-05-07
Elevated Error Rates - Americas (US-East) Resolved
Americas (US East)
2026-04-22
Analytics Delays - Americas (US-East) Resolved
Americas (US East)
2026-03-27
Genesys Cloud - Analytics Delays Resolved
Americas (Sao Paulo) Americas (US East) Asia Pacific (Sydney)
2026-03-24
Elevated Error Rates - APAC (Seoul) Resolved
Asia Pacific (Seoul)
Elevated Error Rates - EMEA (London) Resolved
EMEA (London)
2026-03-11
Elevated Error Rates APAC (Sydney) Resolved
Asia Pacific (Sydney)
2026-03-02
Elevated Error Rates - EMEA (UAE) Ongoing
EMEA (UAE)
2026-03-01
Regional Monitoring - EMEA (UAE) Resolved
EMEA (UAE)
2026-02-26
Elevated Error Rates - EMEA (Dublin) Resolved
EMEA (Dublin)
2026-02-02
Analytics Delays - Tokyo Resolved
Asia Pacific (Tokyo)
2026-01-29
Analytics Data Availability - Mumbai and Sao Paulo Resolved
Americas (Sao Paulo) Asia Pacific (Mumbai)
Elevated Error Rates - Analytics Resolved
Americas (Sao Paulo) Asia Pacific (Mumbai)
2026-01-23
Agent Status Errors: Americas (US East) Resolved
Americas (US East)
2026-01-11
Elevated Error Rates - Issues creating new call routing configurations Resolved
Americas (Sao Paulo) Americas (US East) Americas (Canada) Asia Pacific (Mumbai) Asia Pacific (Sydney) Asia Pacific (Seoul) EMEA (Dublin) EMEA (Frankfurt) EMEA (London) EMEA (Zurich) EMEA (UAE) Americas (Mexico) Asia Pacific (Singapore)
2026-01-09
Elevated Error Rates - WebRTC (APAC Tokyo) Resolved
Asia Pacific (Tokyo)
2025-12-23
Elevated Error Rates - Inbound/Outbound Calls (US-East) Resolved
Americas (US East)
2025-12-16
Elevated Error Rates EMEA (Frankfurt, Ireland, London) Resolved
EMEA (Dublin) EMEA (Frankfurt) EMEA (London)
2025-11-28
Elevated Error Rates - APAC (Tokyo) Resolved
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