Customer Success Portal - Unable to Submit Customer RequestsResolved
AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsiQ Web App and Action ServicePurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin TooliQ Web App and Action ServiceFuego AppPeoplematteriQ Web App and Action ServiceTip Pooling
2026-03-06
Zendesk Security Update: Sign-in Now Required for Support RequestsOngoing
2025-12-19
ADVISORY - Work Force Management - Release Note EmailsOngoing
HR (UK)Payroll
2025-11-13
P1 - FnB- Unable to LoginResolved
FnB (Stock Live)
2025-10-25
NOTICE TO CUSTOMERS - Single Sign OnResolved
AnalyticsApplicant Tracking System (ATS)EngageHR (UK)Scheduling (Labour Productivity)PayrollFnB (Stock Live)Inventory (Stock R9)Ordering (Marketplace)Purchase to Pay (Tradesimple)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)Fourth Platform & Single Sign OnESSFourth AppTeam Hours 3rd PartyTeam Hours StandaloneEparts
2025-10-29
P1 - Systems InaccessibleResolved
AnalyticsHotSchedules Web ApplicationApplicant Tracking System (ATS)HotSchedules Mobile ApplicationEngageHotSchedules Forecast ManagerHR (UK)HotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)PayrollPlatform & Single Sign-onFnB (Stock Live)Integration Data processingInventory (Stock R9)US HR and PayrollOrdering (Marketplace)AnalyticsPurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin ToolFuego AppPeoplematter
2025-10-20
ADVISORY: AWS OutageResolved
AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsPurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin ToolFuego AppPeoplematter
2025-10-09
Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile AppsResolved
Mobile AppsOrdering (Marketplace)Fourth Platform & Single Sign OnESSFourth App
2025-09-11
ADVISORY - UAE Customers - Internet Issues UAE RegionResolved
Purchasing & Inventory (Adaco)
2025-05-21
High Priority Incident - Mobile Apps (Ordering, Counting & Receiving) - Intermittent Access IssuesResolved
Ordering (Marketplace)Fourth App
2025-05-11
P1 -SSO- Unable to login single sign onResolved
HotSchedules Mobile ApplicationPlatform & Single Sign-onMacromatix MobileInventoryRecipe & Menu EngineeringPurchasing & Inventory (Adaco)Purchase to Pay (Tradesimple)
2025-01-02
High Priority Incident - Single Sign On - Extreme LatencyResolved
EngageScheduling (Labour Productivity)Inventory (Stock R9)Ordering (Marketplace)Purchasing and Inventory (Adaco)Fourth Platform & Single Sign OnESS
2024-11-15
P1 - SSO (APAC) - Unable to log in to core application through SSOResolved
Fourth Platform & Single Sign On
2024-11-13
P1 - HotSchedules - "Your connection is not private" Redirect ErrorResolved
HotSchedules Web ApplicationHotSchedules Mobile Application
2024-10-28
P1 - Single Sign On - Unable to login through Single Sign OnResolved
Ordering (Marketplace)Purchasing and Inventory (Adaco)Fourth Platform & Single Sign OnESSFourth App
2024-10-21
P1 -SSO - Unable to access applicationsResolved
Mobile AppsInventoryPurchasing & Inventory (Adaco)
2024-10-15
P2 - Failures impacting Adaco ordering, People System gateway messaging & RME reportingResolved
HR (UK)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)
2024-10-11
Critical Incident - Single Sign On & Connected Solutions - Time out when accessing secure.fourth.com or related appsResolved
AnalyticsEngageScheduling (Labour Productivity)PayrollInventory (Stock R9)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)Fourth Platform & Single Sign OnESSFourth App
2024-10-10
P1 - Multiple Solutions InaccessibleResolved
AnalyticsEngageHR (UK)Scheduling (Labour Productivity)PayrollFnB (Stock Live)Inventory (Stock R9)Ordering (Marketplace)Purchase to Pay (Tradesimple)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)Fourth Platform & Single Sign OnESSFourth AppTeam Hours 3rd PartyTeam Hours StandaloneEparts