Charles River for Private Markets Status
Real-time status, uptime history and incident reports for Charles River for Private Markets.
Operational
All systems are operational. No ongoing Charles River for Private Markets outages.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalAWS ec2-us-west-2 Operational
Web Application Service Operational
AWS elb-us-west-2 Operational
Analytics Operational
API Operational
Box Uploads/Downloads Operational
Box Webhooks Operational
Box Content API Operational
Mercatus Excel Plug-in Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Integration Operational
Support Portal Operational
AWS ec2-eu-central-1 Operational
Document Management Operational
Box Content Preview Operational
AWS elb-eu-central-1 Operational
Box Search Operational
E-mail Notifications Operational
Tasks Operational
Login & User Authentication Operational
Box Web Application Operational
Box Desktop Client Operational
My Tasks Widget Operational
SendGrid SMTP Operational
Collaboration Services Operational
Financial Modeling Service Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-04-29
Intermittent Update Failures – Integrations Resolved
2025-07-12
⚠️ Incident: Integration Failures Ongoing
⚠️ Incident: Integration Failures Resolved
2024-10-29
PowerBI outage impacting data refresh Resolved
2023-02-01
Intermittent Issue Blocking access to Embedded Analytics Resolved
2022-11-14
Mercatus Excel Plug-in and Export CSV returning improper date formats Resolved
2022-10-27
Legacy Analytics is unavailable for some accounts. Resolved
2022-07-27
Power BI West US Outage Reported Resolved
2022-04-25
Legacy Analytics users are experiencing issues executing manual data refresh. Resolved
2021-12-15
AWS US Outage Reported Resolved
2021-11-15
We are investigating an issue affected by Daylight Savings Time displaying some dates incorrectly in the User Interface. Resolved
2021-11-09
We have identified an issue affecting the manual execution of Analytics Reports. We will be deploying a fix on Tuesday 11/9/2021 at 4pm PDT. The expected downtime will be under one hour. Resolved
2021-07-22
Worldwide Internet DNS Issues Resolved
2021-07-13
AWS EU Connectivity Issue Resolved
2021-06-10
EU Connectivity Issues Resolved
2019-09-12
Partial Outage - Document Management is disrupted for customers using Box services Resolved
2019-04-03
Document Management may be disrupted for the customers hosted in US and EU regions. Resolved
2019-03-22
SSO based clients using their company ADFS/Intranet are having difficultly accessing the platform Ongoing
2019-02-18
Homepage and Summary dashboard outage Resolved
2018-11-02
Document Management is disrupted for the customers hosted in US and EU regions. Our team is working to identify a fix. Resolved
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