One or more components are currently experiencing issues on Vonage Contact Centre (VCC).

Affected Components

Inbound Voice Interactions
Inbound Voice Interactions
APAC - Singapore
APAC - Sydney

All Components

Service Cloud Voice (SCV) - ✔️
SMS - ✔️
WebRTC - ✔️
ZenDesk Integration - ✔️
Statistics / Reporting - ✔️
ServiceNow Integration - ✔️
VCC Platform Supervisor & Admin - ✔️
Service Cloud Voice (SCV) - ✔️
Workforce Management (WFM) - ✔️
Workforce Management (WFM) - ✔️
Zoho Integration - ✔️
PCI Payments - ✔️
Hosted IP PBX - ✔️
PCI Payments - ✔️
Motivate & Inspire - ✔️
Connect (Dialer) - ✔️
APIs - ✔️
Hosted IP PBX - ✔️
Community Hub - ✔️
ContactPad - ✔️
Online Documentation (docs.newvoicemedia.com) - ✔️
Workforce Management (WFM) - ✔️
ContactPad - ✔️
Outbound Voice Interactions - ✔️
Zoho Integration - ✔️
ServiceNow Integration - ✔️
Motivate & Inspire - ✔️
Community Hub - ✔️
Statistics / Reporting - ✔️
Statistics / Reporting - ✔️
Online Documentation (docs.newvoicemedia.com) - ✔️
Zoho Integration - ✔️
SAP Integration - ✔️
PCI Payments - ✔️
EMEA - Frankfurt - ✔️
Omnichannel Interactions - ✔️
Conversation Analyzer - ✔️
Conversation Analyzer - ✔️
Motivate & Inspire - ✔️
Motivate & Inspire - ✔️
ContactPad - ✔️
Online Documentation (docs.newvoicemedia.com) - ✔️
AI Studio Virtual Assistant - ✔️
ServiceNow Integration - ✔️
ContactPad - ✔️
VCC Platform Supervisor & Admin - ✔️
Omnichannel Interactions - ✔️
Service Cloud Voice (SCV) - ✔️
PCI Payments - ✔️
Inbound Voice Interactions - ❌
Hosted IP PBX - ✔️
ZenDesk Integration - ✔️
WebRTC - ✔️
Statistics / Reporting - ✔️
Community Hub - ✔️
PCI Payments - ✔️
SMS - ✔️
ServiceNow Integration - ✔️
PCI Payments - ✔️
EMEA - London - ✔️
SMS - ✔️
ZenDesk Integration - ✔️
Online Documentation (docs.newvoicemedia.com) - ✔️
Workforce Management (WFM) - ✔️
Outbound Voice Interactions - ✔️
Connect (Dialer) - ✔️
SMS - ✔️
APIs - ✔️
Salesforce.com Integration - ✔️
AI Studio Virtual Assistant - ✔️
Service Cloud Voice (SCV) - ✔️
Inbound Voice Interactions - ❌
APAC - Singapore - ❌
APIs - ✔️
Community Hub - ✔️
Outbound Voice Interactions - ✔️
Motivate & Inspire - ✔️
Zoho Integration - ✔️
AI Studio Virtual Assistant - ✔️
Connect (Dialer) - ✔️
Conversation Analyzer - ✔️
Connect (Dialer) - ✔️
ZenDesk Integration - ✔️
Conversation Analyzer - ✔️
ServiceNow Integration - ✔️
Inbound Voice Interactions - ✔️
WebRTC - ✔️
Conversation Analyzer - ✔️
Outbound Voice Interactions - ✔️
Connect (Dialer) - ✔️
WebRTC - ✔️
Online Documentation (docs.newvoicemedia.com) - ✔️
NAM - Richmond - ✔️
WebRTC - ✔️
Community Hub - ✔️
ContactPad - ✔️
APIs - ✔️
AI Studio Virtual Assistant - ✔️
APIs - ✔️
Outbound Voice Interactions - ✔️
Workforce Management (WFM) - ✔️
SAP Integration - ✔️
Community Hub - ✔️
VCC Platform Supervisor & Admin - ✔️
SMS - ✔️
ServiceNow Integration - ✔️
AI Studio Virtual Assistant - ✔️
Conversation Analyzer - ✔️
ZenDesk Integration - ✔️
AI Studio Virtual Assistant - ✔️
ZenDesk Integration - ✔️
Omnichannel Interactions - ✔️
Statistics / Reporting - ✔️
Omnichannel Interactions - ✔️
Outbound Voice Interactions - ✔️
SAP Integration - ✔️
Hosted IP PBX - ✔️
Connect (Dialer) - ✔️
Hosted IP PBX - ✔️
SAP Integration - ✔️
Service Cloud Voice (SCV) - ✔️
Inbound Voice Interactions - ✔️
SAP Integration - ✔️
Salesforce.com Integration - ✔️
SAP Integration - ✔️
Online Documentation (docs.newvoicemedia.com) - ✔️
Service Cloud Voice (SCV) - ✔️
SMS - ✔️
Hosted IP PBX - ✔️
Zoho Integration - ✔️
Omnichannel Interactions - ✔️
Salesforce.com Integration - ✔️
Zoho Integration - ✔️
Inbound Voice Interactions - ✔️
Salesforce.com Integration - ✔️
Inbound Voice Interactions - ✔️
Workforce Management (WFM) - ✔️
Omnichannel Interactions - ✔️
ContactPad - ✔️
Salesforce.com Integration - ✔️
Statistics / Reporting - ✔️
Motivate & Inspire - ✔️
VCC Platform Supervisor & Admin - ✔️
APAC - Sydney - ❌
WebRTC - ✔️
APIs - ✔️
Salesforce.com Integration - ✔️
VCC Platform Supervisor & Admin - ✔️
VCC Platform Supervisor & Admin - ✔️
NAM - Portland - ✔️