Viedoc Status

Real-time status, uptime history and incident reports for Viedoc.

Operational

All systems are operational. No ongoing Viedoc outages.

Get notified View status page

Service Health — Last 24 Hours

Updated every 15 min
24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data

Component Status

All systems operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Reporting tool (ViedocReports) Operational
Viedoc 3 - Europe Operational
Main portal (clinic/admin/designer) Operational
Reporting tool (ViedocReports) Operational
Viedoc 3 - Japan Operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Document management (ViedocTMF) Operational
Application programming interface (API) Operational
Viedoc 4 - Japan Operational
Reporting tool (ViedocReports) Operational
Viedoc 4 - US Operational
Reporting tool (ViedocReports) Operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Subject portal (ViedocMe) Operational
Viedoc 4 - China Operational
Application programming interface (API) Operational
Viedoc 4 - Europe Operational
Application programming interface (API) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Document management (ViedocTMF) Operational
Document management (ViedocTMF) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Application programming interface (API) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Document management (ViedocTMF) Operational

Uptime Statistics

100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked

Recent Incidents & Outages

View official page
2026-05-06
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances Resolved
Main portal (clinic/admin/designer) Main portal (clinic/admin/designer)
2026-04-27
Operational disturbance observed on the European instance Resolved
Main portal (clinic/admin/designer) Subject portal (ViedocMe) Application programming interface (API) Background processes (import/export/revisions/alerts/archive/disposal) Reporting tool (ViedocReports) Document management (ViedocTMF)
2025-12-05
Issues Generating the User Administration Log Resolved
Main portal (clinic/admin/designer) Main portal (clinic/admin/designer) Main portal (clinic/admin/designer) Main portal (clinic/admin/designer)
2025-12-09
Sporadic failures with text message delivery in some European countries Resolved
Main portal (clinic/admin/designer) Subject portal (ViedocMe)
2025-12-01
Delay in email delivery on US and EU instances Resolved
Background processes (import/export/revisions/alerts/archive/disposal) Background processes (import/export/revisions/alerts/archive/disposal)
2025-11-25
Delay in email delivery on EU instances Resolved
Background processes (import/export/revisions/alerts/archive/disposal)
Operational disturbance observed on the Chinese instance Resolved
2025-11-11
Cancellation of the 4.89 Release for CN Instances Resolved
Main portal (clinic/admin/designer) Subject portal (ViedocMe) Application programming interface (API) Background processes (import/export/revisions/alerts/archive/disposal) Reporting tool (ViedocReports) Document management (ViedocTMF)
2025-11-02
Login issues on EU production instance Ongoing
2025-09-02
Sporadic email failures on EU production server Ongoing
Main portal (clinic/admin/designer)
2025-08-25
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports Resolved
Reporting tool (ViedocReports) Reporting tool (ViedocReports) Reporting tool (ViedocReports) Reporting tool (ViedocReports)
2025-08-19
Intermittent network disturbance to reach the Chinese instance Resolved
Main portal (clinic/admin/designer) Subject portal (ViedocMe) Application programming interface (API) Background processes (import/export/revisions/alerts/archive/disposal) Reporting tool (ViedocReports) Document management (ViedocTMF)
2025-07-23
eTMF performance degradation on Europe server. Resolved
Document management (ViedocTMF)
2025-07-14
Operational Disturbance on US Production Instance Resolved
2025-03-26
Issues launching the TMF on the US instance Resolved
Document management (ViedocTMF)
2025-03-03
Operational disturbance observed on the European instance Ongoing
Main portal (clinic/admin/designer) Subject portal (ViedocMe) Application programming interface (API) Background processes (import/export/revisions/alerts/archive/disposal) Reporting tool (ViedocReports) Document management (ViedocTMF)
2025-02-27
Operational disturbance observed on the European instance Resolved
Main portal (clinic/admin/designer) Subject portal (ViedocMe) Application programming interface (API) Background processes (import/export/revisions/alerts/archive/disposal) Reporting tool (ViedocReports) Document management (ViedocTMF)
2025-01-24
Issues generating pdf documents in Viedoc Designer on the European instances Ongoing
Background processes (import/export/revisions/alerts/archive/disposal)
2025-01-16
Problem launching Viedoc on the European production instance Ongoing
Main portal (clinic/admin/designer) Subject portal (ViedocMe) Application programming interface (API) Background processes (import/export/revisions/alerts/archive/disposal) Reporting tool (ViedocReports) Document management (ViedocTMF)
2024-10-22
Intermittent login issues observed on the US production instance Resolved
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