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Piano Software Status

Real-time status, uptime history and incident reports for Piano Software.

Operational

All systems are operational. No ongoing Piano Software outages.

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Service Health — Last 24 Hours

Updated every 15 min

24h ago18h ago12h ago6h agoNow

Operational Degraded Outage No data

Component Status

All systems operational

Composer Experience Execution - Europe Operational

Payments Operational

Piano ESP Dashboard - US - esp.piano.io Operational

API Endpoints - ESP - api-esp.piano.io Operational

Piano Analytics Data Collection Operational

Piano ESP Dashboard - Australia - esp-au.piano.io Operational

US - id.piano.io Operational

Piano Content Recommendations Operational

Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational

VX Checkout - Asia - buy-ap.piano.io Operational

Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational

Composer Experience Execution Operational

Feed Fetcher Operational

Piano ESP Dashboard - Europe - esp-eu.piano.io Operational

VX Checkout - Australia - buy-au.piano.io Operational

SocialFlow Operational

API Endpoints - US - api.piano.io Operational

Data Processing Operational

Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational

Trib.al uptime Operational

Email Distribution Operational

Piano Analytics Dataflow Exports Operational

Piano Search Operational

API Endpoints - cxense - api.cxense.com Operational

Other Operational

Piano ESP Email Distribution Operational

Australia - id-au.piano.io Operational

VX Checkout - US - buy.piano.io Operational

Data Collection Operational

Insight Data collection Operational

SocialFlow publishing Operational

Piano DMP Dashboard Operational

API Endpoints - AU - api-au.piano.io Operational

Piano Analytics Data Sharing Operational

Piano ESP On-Site Recommendations Operational

Piano Composer Data Collection Operational

SocialFlow.com Site uptime Operational

EU - id.piano.io Operational

VX Checkout - Europe - buy-eu.piano.io Operational

API Endpoints - EU - api-eu.piano.io Operational

Piano Analytics Exports Operational

CDP Operational

Piano DMP Data Processing/Connections Operational

Composer Experience Execution - US Operational

Publisher Dashboard - US - https://dashboard.piano.io Operational

API Endpoints - Asia - api-ap.piano.io Operational

Piano Content Crawler Data Collection Operational

Piano ESP Dashboard - Asia - esp-ap.piano.io Operational

Recommendations Operational

Piano Insight Dashboard Operational

Piano Content Dashboard Operational

Piano ESP Data Collection Operational

Piano Analytics Data Processing Operational

Piano Analytics - Reporting API Operational

Piano authentication – auth.piano.io Operational

Composer Experience Execution - Asia Operational

CCE Operational

Piano ID and VX transactional Emails Operational

Composer Experience Execution - Australia Operational

API Availability Operational

Piano Analytics Interfaces Availability Operational

Asia - id-ap.piano.io Operational

Dashboards, Interfaces and Platform Operational

Uptime Statistics

100.00%

Last 30 days

100.00%

Last 90 days

100.00%

Last 365 days

Total incidents tracked

Recent Incidents & Outages

View official page

2026-05-15

[Activation] Publisher Dashboard Degraded Performance (AP region) Resolved

Publisher Dashboard - Asia - https://dashboard-ap.piano.io

2026-05-13

Europe - Composer - Experiences targeting custom fields are failing Ongoing

Composer Experience Execution - Europe

[Activation] Elevated API Error Rates (EU region) Resolved

API Endpoints - EU - api-eu.piano.io EU - id.piano.io

2026-05-08

[Piano Analytics] Incident supported by the on-call team Resolved

Composer C1X segmentation issues (EU & US regions) Resolved

API Endpoints - cxense - api.cxense.com Other

2026-05-06

Piano Sandbox - Composer currently not working Resolved

2026-05-05

[Activation] Increased API Error Rate on ID Endpoints (US region) Resolved

US - id.piano.io

2026-04-27

Composer waterfall issues on US environment. Ongoing

Composer Experience Execution - US

2026-04-23

Elevated server latency in Composer execution Resolved

Composer Experience Execution - US

2026-04-21

[Activation] Publisher Dashboard - Composer Experience version selection impacted Resolved

Publisher Dashboard - US - https://dashboard.piano.io Publisher Dashboard - Asia - https://dashboard-ap.piano.io Publisher Dashboard - Australia - https://dashboard-au.piano.io Publisher Dashboard - Europe - https://dashboard-eu.piano.io

2026-04-15

[Activation] Composer segmentation issues (EU region) Resolved

API Endpoints - cxense - api.cxense.com Other

2026-04-13

[Activation] Composer segmentation issues (EU region) Resolved

API Endpoints - cxense - api.cxense.com Other

2026-04-12

ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue Resolved

Piano ID and VX transactional Emails

2026-04-06

[Activation] Site Licensing incident (AP region) Ongoing

Other

2026-03-19

US - id.piano.io Australia - id-au.piano.io Asia - id-ap.piano.io EU - id.piano.io

2026-03-11

[Piano Analytics] Incident supported by the on-call team Resolved

2026-03-06

[Activation] Webhook Delivery Issue (US Region) Ongoing

Other

2026-02-19

Amplifier performance issues Ongoing

SocialFlow.com Site uptime SocialFlow publishing

2026-02-10

[Piano Analytics] Incident supported by the on-call team Ongoing

2026-01-19

Piano Crawler not crawling Ongoing

Piano Content Crawler Data Collection

Feature Comparison

Pagerly vs. Other Monitoring Tools

Feature	Pagerly	DownDetector	IsItDownRightNow	StatusPage.io
Real-time checks (60s)	Crowdsourced + Monitoring	Crowd-sourced
Slack & Teams alerts				Paid only
On-call auto-paging
Component-level status
Monitor 3,000+ services			Limited
Custom webhooks				Paid only
Free tier				Limited