Status checker
Is Matterport down right now?
Live Matterport status is shown below, checked every few minutes.
Is Matterport down, or is it just you? This page tracks Matterport status against its official status page and shows any Matterport outage as it happens: current incidents, outage history and reports from other users.
Checked continuously from Matterport's official status page.
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Matterport outage history
- Incidents, 90 days
- 1
- Last incident
- Sep 16, 2026
- Typical gap
- 65 days
- Most affected
- Cloud
The last 20 incidents Matterport published ran from Dec 23, 2021 to Sep 16, 2026, 1 of them in the 90 days to Oct 13, 2026. The most recent was "Intermittent Issues with Support Case Submission and Phone Support" on Sep 16, 2026. Cloud (7), 3D Showcase (5) and Shopping Cart (5) were named in the most incidents. Incidents came roughly every 65 days. The busiest month was September 2024, with 3. Matterport's status page lists 12 components.
Matterport outage reports
Reports submitted by people using Matterport, over the last 24 hours.
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Service health - last 24 hours
Live metrics load from Pagerly's Matterport monitors.
Component status
Matterport lists 12 components on its official status page.
- Add onsChecking
- Space ProcessingChecking
- Space StatisticsChecking
- CloudChecking
- WorkshopChecking
- APIChecking
- Embed SDKChecking
- Capture AppChecking
- SDK BundleChecking
- 3D ShowcaseChecking
- Shopping CartChecking
- DiscoverChecking
Uptime statistics
- Last 7 days
- Last 30 days
- Last 90 days
Uptime figures load live from monitor history.
Recent incidents and outages
Incidents published on the provider's own status page, most recent first.
| Incident | Started | State |
|---|---|---|
| Intermittent Issues with Support Case Submission and Phone Support | Sep 16, 2026 | Resolved |
| Hardware Purchases via Matterport Cart UnavailableShopping Cart | May 8, 2026 | Resolved |
| Payment gateway issues - Declined paymentsShopping Cart | Feb 16, 2026 | Resolved |
| Degradation of multiple Matterport services | Feb 3, 2026 | Resolved |
| Space Processing degradationSpace Processing | Oct 20, 2025 | Resolved |
| Outage in Telephone System - issues receiving incoming calls | May 1, 2025 | Resolved |
| Invoicing Display IssueCloud | Apr 30, 2025 | Resolved |
| Platform degradation3D Showcase, Workshop, Cloud, API, Discover | Sep 17, 2024 | Resolved |
| Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)3D Showcase, Workshop | Sep 10, 2024 | Resolved |
| Degraded Performance for Cloud/BillingCloud, Shopping Cart | Sep 4, 2024 | Resolved |
| Platform degradation3D Showcase, Workshop, Cloud, Space Processing, API, Discover | Aug 27, 2024 | Resolved |
| Degraded Performance3D Showcase, Workshop, Cloud, Shopping Cart, Add ons, Discover | Jan 31, 2024 | Resolved |
| E-Mail DelayCloud | Mar 1, 2023 | Resolved |
| E-Mail DelaysCloud | Jan 4, 2023 | Resolved |
| Showcase Loading Issues3D Showcase | Oct 25, 2022 | Resolved |
Source: status.matterport.com
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Frequently asked questions
Is Matterport down right now?
The status at the top of this page is checked against Matterport's official status page every few minutes. If Matterport has an outage or degraded performance, it shows there along with the affected components.
When was the last Matterport outage?
The most recent incident Matterport published was "Intermittent Issues with Support Case Submission and Phone Support" on Sep 16, 2026. It was one of 1 in the 90 days to Oct 13, 2026.
Which parts of Matterport have the most incidents?
Across the last 20 incidents on record, the components named most often were Cloud (7 incidents), 3D Showcase (5 incidents) and Shopping Cart (5 incidents).
How do I get notified when Matterport goes down?
Add Matterport to a Pagerly monitor dashboard and you get an alert in Slack, Teams or Discord the moment an outage is detected, with optional phone, SMS and email paging for whoever is on call.
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