Kustomer Status
Real-time status, uptime history and incident reports for Kustomer.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalBulk Jobs Operational
Notifications Operational
Search Operational
Prod4 (IN) Operational
Channel - Chat Operational
Exports Operational
Knowledge base Operational
Web Client Operational
Search Operational
Channel - Facebook Operational
OpenAI Operational
Web/Email/Form Hooks Operational
Workflow Operational
Workflow Operational
Kustomer Voice Operational
Registration Operational
Channel - Instagram Operational
Events / Audit Log Operational
Exports Operational
Tracking Operational
Web Client Operational
Workflow Operational
API Operational
Kustomer Voice & Text Operational
Prod2 (EU) Operational
API Operational
Channel - Chat Operational
Web/Email/Form Hooks Operational
Analytics Operational
CSAT Operational
Third Party Operational
Notifications Operational
Channel - Email Operational
Registration Operational
Channel - Email Operational
Events / Audit Log Operational
Channel - SMS Operational
Notifications Operational
Tracking Operational
API Operational
CSAT Operational
Web/Email/Form Hooks Operational
Analytics Operational
Search Operational
Web Client Operational
Tracking Operational
Bulk Jobs Operational
Regional Incident Operational
Events / Audit Log Operational
Knowledge base Operational
Knowledge base Operational
Bulk Jobs Operational
Prod1 (US) Operational
Channel - Chat Operational
CSAT Operational
Channel - Email Operational
Channel - WhatsApp Operational
Analytics Operational
PubNub Operational
Registration Operational
Exports Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-14
Chat - Messages Failing & Assistant Issues - Prod-1 Resolved
2026-05-01
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2 Ongoing
2026-04-24
[DRAFTS] Internal API Errors (Prod1) Ongoing
2026-04-14
[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED] Ongoing
2026-03-19
[AIC/AIR] AIC/AIR May Not Respond - Prod 1 Ongoing
2026-02-20
[Voice] [Trouble accepting Inbound Calls] [PROD 1] Ongoing
2026-02-12
Reported Third Party Event - OpenAI Resolved
2026-01-27
[Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1 Ongoing
2026-01-22
[ROUTING] Chat and Voice conversations not routing [PROD 1 && PROD 2] Ongoing
2025-12-09
[OUTBOUND WEBHOOKS] Outbound Webhooks API errors in Prod2 and Prod4 Ongoing
2025-12-02
Reported Third Party Event affecting AIC and AIR Observability (PROD 1) Resolved
2025-11-13
[POSTMARK] ISP errors sending to Gmail addresses - all pods Ongoing
2025-11-08
[Knowledge Base] Not Accessible [PROD 2] Ongoing
2025-11-05
[TAGS] Issue with Searching and Using Tags [ALL PRODS] Ongoing
2025-10-20
[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1) Ongoing
[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1] Ongoing
[PLATFORM] Service Disruption in All Production Environments Ongoing
2025-10-16
[FACEBOOK] Inbound Facebook Messenger Messages Not Being Created (PROD1) Resolved
2025-10-08
[WORKFLOWS + ROUTING] Delays in processing Prod 2 Ongoing
2025-09-12
[Facebook/Instagram] Users Unable to View Data After Login Ongoing
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