Kore.ai Status
Real-time status, uptime history and incident reports for Kore.ai.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalSearchAssist - Europe (Frankfurt) Operational
Zendesk Operational
OpenAI Operational
AI for Process Builder Operational
Kore Agent Desktop Operational
Kore Agent Desktop Operational
Bot Administration Application Operational
Agent Platform - Japan Operational
Bot Channels - In all Regions Operational
Application Service Operational
Twilio Outgoing SMS Operational
Dataset Operational
Kore.ai Support Portal Operational
Application Service Operational
Nuance Operational
RTM Channel for WebSDK/Mobile SDK Operational
Model Studio Operational
Agent Platform - USA Operational
Bot Administration Application Operational
Bot Builder Operational
APIs Operational
Kore.ai Support Portal Operational
Google Apps Realtime API Operational
Facebook Workplace Operational
Prompt Studio Operational
Bot uptime Operational
Application Service Operational
Search AI Operational
EvaluationStudio Operational
Nuance Operational
Region - India Operational
Slack Operational
Agentic App Operational
Workflows Runtime Operational
Dataset Operational
Kore Agent Desktop Operational
Bot Builder Operational
Region-Japan Operational
Kore IVR Operational
Agentic App Operational
Admin Operational
Bot Builder Operational
Bot Uptime Operational
Model Studio Operational
Bot Builder Operational
Dataset Operational
AWS ec2-ap-northeast-1 Operational
Agent Platform - Europe (Frankfurt) Operational
Kore IVR Operational
Genesys Operational
Search Service Operational
Admin Operational
Bot Administrator Application Operational
Microsoft Bot Framework Operational
Tool Operational
Model Studio Operational
Bot Uptime Operational
Application Service Operational
SmartAssist - Japan Operational
SearchAssist - USA Operational
Kore Agent Desktop Operational
APIs Operational
AWS Polly TTS Operational
Bot Builder Operational
Bot Uptime Operational
Google Apps Maps Operational
Tool Operational
Region - APAC (Syndey) Operational
Deepgram Operational
Amivoice ASR Operational
APIs Operational
Nuance Operational
AWS ec2-eu-west-2 Operational
Agentic Apps Operational
Email Operational
Bot Builder Operational
SmartAssist - Europe ( London) Operational
Bot Administration Application Operational
Prompt Studio Operational
Region - USA Operational
Bot Builder Operational
Microsoft Azure ASR/TTS Operational
Search Service Operational
SearchAssist - Middle East (UAE) Operational
AI for Retail Operational
Bot Administration Application Operational
Third-party services we use Operational
APIs Operational
AI for Process (AI4P) - USA Operational
Search Service Operational
Kore Agent Desktop Operational
Admin Operational
AWS ec2-us-east-1 Operational
Web Crawler Operational
Trigger Health Operational
SmartAssist - Europe ( London) Operational
SMS (Twilio) Operational
SmartAssist - Europe (Frankfurt) Operational
Bot uptime Operational
Bot Administration Application Operational
Skype for Business Operational
SearchAssist - Japan Operational
APIs Operational
Prompt Studio Operational
Nuance Operational
Search Service Operational
AI for Work - USA Operational
Region - Europe (London) Operational
Bot Uptime Operational
Google ASR/TTS Operational
SmartAssist - India Operational
Kore IVR Operational
APIs Operational
Region - Europe (Frankfurt) Operational
EvaluationStudio Operational
Bot Administration Application Operational
AWS s3-us-standard Operational
APIs Operational
Kore IVR Operational
Search AI Operational
SmartAssist - APAC (Syndey) Operational
Microsoft for Teams Operational
SmartAssist - USA Operational
Web Crawler Operational
AI for Work - USA Operational
Region - Middle East (UAE) Operational
Tool Operational
AI For Retail Operational
EvaluationStudio Operational
Kore.ai Community Portal Operational
Nuance Operational
Web Crawler Operational
Kore IVR Operational
Bot Uptime Operational
Web Crawler Operational
Search AI Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-22
US Region - AI4Work is experiencing intermittent service disruptions Resolved
2026-05-21
US Region - Degraded performance of analytics dashboard observed on XO11. Resolved
US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module Resolved
2026-05-20
US Region - Analytics dashboard - XO10 and XO11 - Data not loading for May 18th onwards Resolved
2026-05-18
US Region - XO10 - Search AI integrations - Partial service disruption Resolved
2026-05-15
US Region - Degraded performance of analytics dashboard observed across XO10 and XO11. Resolved
2026-05-08
US region - Kore voice gateway - partial service disruption Resolved
2026-05-07
An intermittent issue with bot responses has been observed for some bots/apps on the US instance. Ongoing
2026-04-28
SaaS US Region - Issues observed with analytics and dashboard sync. Resolved
Recurrence - Issues observed with Azure Open AI may be impacting Kore bots Resolved
Major outage on our IND Region with XOCC Resolved
Issues observed with Azure Open AI may be impacting Kore bots Resolved
SaaS US Region - Intermittent issues observed with loading analytics dashboards Resolved
2026-04-24
Inbound & Outbound Call Failures – JP Instance Resolved
Microsoft Speech Service Degradation Impacting IVR Resolved
Inbound & Outbound Call Failures – JP Instance Resolved
2026-04-22
SearchAI Service Impact with the XO11/UXO Resolved
2026-04-13
Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1) Resolved
2026-04-07
Degraded Performance with the XO 11 Platform on the DE Instance Resolved
Intermittent Issues Observed on XO 11 Platform – India Instance Resolved
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