Ada Status
Real-time status, uptime history and incident reports for Ada.
Service Health — Last 24 Hours
Updated every 15 min24h ago18h ago12h ago6h agoNow
Operational Degraded Outage No data
Component Status
All systems operationalDashboard Operational
Twilio SMS Long Code, North America Operational
Twilio PSTN Operational
AI Agent Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Operational
Twilio Recording Operational
Twilio TwiML Operational
Chat Operational
APIs Operational
Dashboard Operational
Twilio MMS Operational
Scripted Bot Operational
Twilio Voice, North America Operational
Channels Operational
Twilio SIP Interface Operational
Voice Operational
Twilio Client Web Operational
Social Messaging Operational
Twilio SMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Operational
Email Operational
Data & Analytics Operational
Twilio MMS Long Code, North America Operational
Agent Handoffs Operational
Twilio SMS Long Code, North America Operational
Uptime Statistics
100.00%
Last 30 days
100.00%
Last 90 days
100.00%
Last 365 days
20
Total incidents tracked
Recent Incidents & Outages
View official page2026-05-21
Investigating issues with Ada Chat services Ongoing
2026-05-10
Elevated error rates on AI Agent responses Resolved
2026-05-05
Message processing errors Resolved
2026-05-01
Investigating issues with Ada Voice service Resolved
2026-04-28
Increase in Emergency Voice Handoffs Resolved
2026-04-24
Language detection is currently showing degraded performance for language switching Resolved
2026-04-09
Investigating - Elevated Handoffs Resolved
2026-04-07
Conversation View Delays Are Being Investigated Resolved
Issues with Ada's Zendesk integration are being investigated Resolved
2026-04-06
Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster Resolved
2026-04-03
US2 Cluster ai agents failing to load chat window Resolved
Delays in Conversation View for US2 Cluster Resolved
2026-04-01
Admin Dashboard Not Loading for US Cluster Customers Resolved
2026-03-25
Delays in Conversations View Updates Resolved
2026-03-24
Satisfaction survey occasionally presented incorrectly Resolved
2026-03-05
Azure PTU failing midstream causing handoffs in the Unified Reasoner Resolved
2026-02-08
New connection or reconnection to Zendesk messaging not available right now Resolved
2026-02-05
Degradation in Salesforce Messaging Integration performance Resolved
2026-02-02
Degradation in Zendesk Messaging handoff integrations Resolved
2026-01-31
Degradation in Salesforce Messaging Integration performance Resolved
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