Short answer: incident.io has a free Basic plan, a Team plan at $15 per user per month billed annually ($19 monthly), a Pro plan at $25 per user per month, and custom-priced Enterprise. On-call is an add-on on Team and Pro: +$10 per user per month on Team and +$20 on Pro. There is also an on-call-only option at $20 per user per month.

So a team that wants incident response and paging on Team pays about $25 per user per month, and on Pro about $45. This guide breaks down each plan, what it limits, and what a real team pays.

Prices checked on incident.io's pricing page on 20 October 2026. Vendors change packaging often, so confirm before you buy.

incident.io Pricing Plans at a Glance

Plan	Price per user / month	On-call add-on	Key limits
Basic	Free	Single-team on-call included	1 schedule, 1 workflow, 2 integrations, 1 public status page, no API
Team	$15 annual, $19 monthly	+$10	2 schedules, 3 workflows, 3 custom fields, unlimited integrations
Pro	$25	+$20	Unlimited schedules and workflows, 1 internal status page, AI features
Enterprise	Custom	Part of the quote	SSO/SCIM, audit logs, RBAC, unlimited status pages
On-call only	$20	Included	For teams that only need paging and schedules

Is incident.io Free?

Yes, for small setups. The Basic plan includes incident response in Slack or Microsoft Teams, single-team on-call, one public status page and basic automation. The limits are tight: one schedule, one workflow, two integrations and no API or webhooks. Most teams that page more than one rotation, or want to connect their monitoring stack fully, move to Team.

Team Plan ($15 per user, annual)

Team adds multi-team on-call and alerting, unlimited integrations, the API and webhooks, heartbeats and WhatsApp escalations. It still caps you at two schedules and three workflows, which matters if you have more than two rotations (for example backend, frontend and data).

With the on-call add-on, Team comes to $25 per user per month on annual billing.

Pro Plan ($25 per user)

Pro removes the schedule and workflow caps and adds insights dashboards, a customisable post-incident process, private incidents, an internal status page and incident.io's AI features. Investigations (root cause analysis) and the autonomous agent are listed as add-ons without public prices.

With on-call, Pro is $45 per user per month.

Enterprise

Enterprise is custom-priced and adds SAML/SCIM, audit logs, custom roles, a sandbox, phone trees, live phone support and a 99.99% uptime SLA.

What incident.io Costs by Team Size

Monthly cost on annual billing, with on-call for every user:

Users	Team + on-call ($25)	Pro + on-call ($45)
10	$250	$450
25	$625	$1,125
50	$1,250	$2,250

The page prices on-call "per user" and does not define who counts, so check with sales whether people who only view schedules or join incidents need a seat.

Costs to Watch

Schedule caps on Team. A third rotation pushes you to Pro, which nearly doubles the per-user price with on-call.
AI add-ons. Investigations and the autonomous agent are extra on Pro and Enterprise, with no published price.
Seat creep. Per-user pricing means every engineer added to a rotation or incident process adds to the bill.

Is incident.io Worth the Price?

incident.io is strong at incident coordination: declaring incidents in Slack, roles, updates and post-incident reviews. If that is your main problem and you have budget per seat, it is a solid choice. If your main need is a fair rotation, reliable paging and Slack user groups that follow the schedule, you are paying for incident workflow you may not use.

A Per-Team Alternative

Pagerly prices by team instead of by user: $19 per team per month for rotations and Slack user group sync, $39 per team for the Starter plan with status pages, monitoring and two-way sync with PagerDuty, Opsgenie and Jira, and paging at $4 per responder per month. The incident bot runs incidents in Slack and Microsoft Teams.

25 engineers	incident.io Team + on-call	Pagerly Starter + paging
Monthly cost	$625	$139 ($39 + 25 x $4)
Pricing model	Per user	Per team, paging per responder
Rotations	2 schedules on Team	One rotation per team; each extra team is another team fee

For a feature comparison, see Pagerly vs incident.io and incident.io alternatives.

incident.io Pricing FAQ

How much does incident.io cost per user?

$15 per user per month on Team (annual) or $19 monthly, and $25 on Pro. On-call adds $10 per user on Team and $20 on Pro.

Does incident.io have a free plan?

Yes. Basic is free with single-team on-call, one schedule, one workflow, two integrations and one public status page.

How much is incident.io on-call?

$10 per user per month on Team, $20 on Pro, or $20 per user for the on-call-only option.

Does incident.io include status pages?

Yes. Every plan includes at least one public status page; Pro adds an internal page and Enterprise unlimited pages.

What is a cheaper alternative to incident.io?

For teams that mainly need on-call and paging in Slack, a per-team tool such as Pagerly usually costs less as the team grows.

Paying per seat for people who only need to see the schedule? Pagerly bills per team and pages only the people on call. Get started free