Workflow
Convert Slack into Customer Success Hub
Turn Slack into a powerful customer success hub with Pagerly's automation tools. Improve customer interactions and streamline support processes effortlessly.
Spend less time searching for issues and more time solving Seamlessly integrate your data, monitor key business events, and implement strategic playbooks for task execution. Connects to your data whether it's in Google Sheets or Postgres. No more dashboard sweeps or constantly staring at color-changing Google Sheets. Let Pagerly take on the work of monitoring for you and alert the right people at the right time. Say Goodbye to Context Switching
- Reduce SLA times by 70%
- 50%increase in Revenue
- 700hours saved per CS per year
SLA at Risk
Notify the #cx-associate when SLA at risk of breach. Escalate to #cx-manager if unresolved after 1 hr.
Fraud Alert / Upsell Opportunity
Notify #risk-ops when customer places charge >$1,000. Escalate to @CFO if unresolved after 2hr.Notify #sales when organization has only 5 more seats available in account plan.
Have 2 way deep sync with your CRM, Ticketing System, Google Sheets
Bi-Sync messages to your preferred tool automatically.Transition tickets, users, deals, accounts within Slack
Connect to anything
Connects to your data whether it's in Google Sheets or Postgres. No more dashboard sweeps or constantly staring at color-changing Google Sheets. Let Avenue take on the work of monitoring for you and alert the right people at the right time.
Automatically Assign Tickets / Tasks
Assign Tasks/Tickets to current on rotation, round-robin, or randomly, or to specific user.
Use Emojis Kick off Workflows
Want to send email ?Want to trigger an API? Trigger your workflows via Pagerly. Use Emojis to Trigger Workflows within Slack
Get a Single View of Tasks
Follow up yours & your Team Task within Slack. Get report on teams.
How it works
SLA at Risk
Notify the #cx-associate when SLA at risk of breach. Escalate to #cx-manager if unresolved after 1 hr.
Fraud Alert / Upsell Opportunity
Notify #risk-ops when customer places charge >$1,000. Escalate to @CFO if unresolved after 2hr.
Notify #sales when organization has only 5 more seats available in account plan.
Have 2 way deep sync with your CRM, Ticketing System, Google Sheets
Bi-Sync messages to your preferred tool automatically.
Transition tickets, users, deals, accounts within Slack
Connect to anything
Connects to your data whether it's in Google Sheets or Postgres. No more dashboard sweeps or constantly staring at color-changing Google Sheets. Let Avenue take on the work of monitoring for you and alert the right people at the right time.
Automatically Assign Tickets / Tasks
Assign Tasks/Tickets to current on rotation, round-robin, or randomly, or to specific user.
Use Emojis Kick off Workflows
Want to send email ?Want to trigger an API? Trigger your workflows via Pagerly. Use Emojis to Trigger Workflows within Slack
Get a Single View of Tasks
Follow up yours & your Team Task within Slack. Get report on teams.
Put your on-call where your team already is.
Install in two minutes. Import your existing schedule. Page someone tonight.