Automatically Assign Tickets / Tasks

Assign Tasks/Tickets to current on rotation, round-robin, or randomly, or to specific user.

Streamline all messages to single triage channel

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Streamline request handling in Slack by integrating multiple channels into one single queue.
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Allocate specific team members to each request to ensure clear responsibility and efficient management of customer inquiries.
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By centralizing, assigning, and tagging within Slack, teams can significantly improve their responsiveness and effectiveness in addressing customer needs.

Have 2 way deep sync with your CRM, Ticketing System

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Bi-Sync messages to your preferred tool automatically.

Transition tickets, users within Slack

Convert  Message to create Tickets

Automatic Ticket creation from Slack from anywhere on Slack. Use Emojis to manually create Slack Channels

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‍Connect to Jira , HubSpot, Salesforce, Asana or any other tool of your choice.

SLA Alerts on Slack

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Get hold of your team with Tasks passing SLA or due date all within Slack.

Use Emojis Kick off Workflows
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Want to send email ?Want to trigger an API? Trigger your workflows via Pagerly. Use Emojis to Trigger Workflows within Slack

Create Channel for Tickets

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Create dedicated channels for certain tickets. Sync Messages and Conversation to External Tool.

Get a Single View of Tasks
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Follow up yours & your Team Task within Slack. Get report on teams.

Add Notes , Share Knowledge
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Add remarks / comments/ notes to your tasks. Set context for the next person taking over the task.