Notification on Slack When Opsgenie Oncall Changes‍

Category
Falit Jain
June 20, 2024
5 min read

 Notification on Slack When Opsgenie Oncall Changes

How to Receive instant notification on the team's Slack channel when there's a oncall handover in Opsgenie.

What are we looking for?

Integrate and configure the notification system with on-call scheduling tools like PagerDuty or OpsGenie for real-time updates. Ensure timely communication by selecting appropriate channels (email, SMS, Slack) and implement redundancy to avoid single points of failure. Manage permissions to restrict schedule modifications to authorized personnel and maintain detailed audit logs for tracking changes and notifications for accountability.

Pagerly - Opsgenie + Slack

Pagerly is at the forefront of AI-driven solutions for Slack, revolutionising workflow management with its innovative platform. 

As the leading AI Slack app, Pagerly streamlines team operations by effortlessly creating rotations, optimising schedules, and enhancing collaboration within the workspace. 

With its intuitive interface and advanced algorithms, Pagerly empowers teams to maximise productivity and efficiency like never before.

If there are some teams or tasks you would prefer not to schedule on PagerDuty, OpsGenie, etc.

You can make these Round-Robin Rotations directly within Slack using Pagerly.

Users, groups of users, and teams can all be rotated.

Features

On-Call Schedule Integration

The workflow needs to pull information from the scheduling system to determine when an on-call change is scheduled.

Automated Monitoring

This ensures that the system can detect changes as soon as they are scheduled or when they occur.

Notification Setup

Determine the notification channels to be used and set up the necessary integrations.

Notification Content

Create templates for the notifications that include details about the on-call change and any relevant contact information or instructions.

Checkout our Documentation

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